Clients:Tickets Tab

Client Management
Summary Tab | Profile Tab | Users Tab | Contacts Tab | Products/Services Tab | Domains Tab
Billable Items Tab | Invoices Tab | Quotes Tab | Transactions Tab | Tickets Tab | Emails Tab | Notes Tab | Log Tab |

In WHMCS 7.5 and later, the Tickets tab contains a historical and paginated view of the client's tickets. This also shows ticket statistics and the ability to search in real time as well as open a ticket for the client.

You can access this tab when you view a client's profile at Clients > View/Search Clients.

Actions

Open New Ticket

Clicking Open New Ticket in the top-right corner opens a new support ticket for the client's account.

Search/Filter

Search will allow you to search the clients' tickets with results that appear in real time.

You can search by a different values such as:

• Ticket subject
• Ticket status
• Dates
• Departments

This will not search the contents of the ticket body messages for matching.

Statistics

The statistics panels at the top of the page display data for the client's ticket activity.

This is a quick way to check for tickets in the following areas:

• Opened This Month
• Opened Last Month
• Opened This Year
• Opened Last Year

This can help you identify patterns and trends related to the support level provided to clients.