This page describes a feature added in the 7.5 branch of WHMCS.
The Tickets Tab is accessed via the
Clients > View/Search Clients page by selecting a client, then clicking the tab marked
Tickets. The
Tickets Tab contains a historical list view of the specific clients tickets along with ticket statistics and the ability to search real in real time and open a ticket for the client. This page will describe the various options and data displayed on the
Tickets Tab.
Actions
Open New Ticket
The first action you have available to you is the Open New Ticket action button which is located in the top right corner of the tab view page. This will open up a page to create a new ticket for the client just like if you would follow the link from the Open New Support Ticket link on the Client Summary tab under Other Actions.
Search
Right below the statistics panels, there is a search field that you can utilize for searching of the related clients tickets with results that change in realtime. You can search by a multitude of different things such as text within the
Subject, different
Statuses tickets are in, dates, the department, etc.
Ticket Tab Search/Filter Results
