Difference between revisions of "Clients:Tickets Tab"

Revision as of 16:51, 30 October 2019

This page describes a feature added in the 7.5 branch of WHMCS.

Overview

The Tickets Tab is accessible via the Clients >> View/Search Clients page. Select a client then click on the tab marked Tickets. The Tickets Tab contains a historical and paginated view of the client's tickets. This also shows ticket statistics and the ability to search in real time as well as open a ticket for the client.

Actions

Open New Ticket

The Open New Ticket action button will open a new ticket associated with the client's account.

This button is in the top right corner of the page.

Search/Filter

The Search field will allow you to search the clients tickets with results that appear in real time.

You can search by a different values such as:

Text within the Subject
Statuses tickets are in
Dates
Departments

This will not search the contents of the ticket body messages for matching.

Statistics

Here you will see statistics panels at the top of the page with data for the client's activity about tickets.

This is a quick way to check for tickets in the following areas:

Opened This Month
Opened Last Month
Opened This Year
Opened Last Year

This can be handy for identifying patterns and trends related to the support level provided to clients.

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-<br/><br/>{{Client Management}}
+{{Client Management}}
 <div class="docs-alert-info">
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 *Statuses tickets are in
 *Dates
 *Departments
 This will not search the contents of the ticket body messages for matching.
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 ==Statistics==
 Here you will see statistics panels at the top of the page with data for the client's activity about tickets.
 This is a quick way to check for tickets in the following areas:

Documentation