Difference between revisions of "Clients:Tickets Tab"
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Revision as of 20:36, 22 February 2018
This page describes a feature added in the 7.5 branch of WHMCS.
Overview
The Tickets Tab is accessible via the Clients >> View/Search Clients page. Select a client then click on the tab marked Tickets. The Tickets Tab contains a historical and paginated view of the clients tickets. This also shows ticket statistics and the ability to search in real time as well as open a ticket for the client.
Actions
Open New Ticket
The Open New Ticket action button will open a new ticket associated with the client's account.
This button is in the top right corner of the page.
Search/Filter
The Search field will allow you to search the clients tickets with results that appear in real time.
You can search by a different values such as:
- Text within the Subject
- Statuses tickets are in
- Dates
- Departments
This will not search the contents of the ticket body messages for matching.
Statistics
Here you will see statistics panels at the top of the page with data for the clients activity about tickets.
This is a quick way to check for tickets in the following areas:
- Opened This Month
- Opened Last Month
- Opened This Year
- Opened Last Year
This can be handy for developing patterns and trends of ticket handling for admin staff.
