Revision as of 17:38, 22 February 2018 (view source) Chance (talk | contribs) ← Older edit		Revision as of 18:49, 22 February 2018 (view source) Chance (talk | contribs) Newer edit →
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−	The Tickets Tab is accessed via the '''Clients > View/Search Clients''' page by selecting a client, then clicking the tab marked '''Tickets'''.  The '''Tickets Tab''' contains a historical list view of the specific clients tickets along with ticket statistics and the ability to search real in real time and open a ticket for the client.  This page will describe the various options and data displayed on the '''Tickets Tab'''.	+	The Tickets Tab is accessed via the '''Clients > View/Search Clients''' page by selecting a client, then clicking the tab marked '''Tickets'''.  The '''Tickets Tab''' contains a historical list view of the specific clients tickets along with ticket statistics and the ability to search real in real time and open a ticket for the client.  This page will describe the various options and data displayed on the '''Tickets Tab'''. [[File:Client_tickets_tab.png|thumb|Client Tickets Tab]]
	==Actions==		==Actions==
−	The first action you have available to you is the '''Open Ticket''' action button which is located in the top right corner of the tab view page.  This will open up a page to create a new ticket for the client just like if you would follow the link from the [[Clients:Summary_Tab#Open_New_Support_Ticket|Open New Support Ticket]] link on the Client Summary tab under Other Actions.	+	===Open New Ticket===
		+	The first action you have available to you is the '''Open New Ticket''' action button which is located in the top right corner of the tab view page.  This will open up a page to create a new ticket for the client just like if you would follow the link from the [[Clients:Summary_Tab#Open_New_Support_Ticket|Open New Support Ticket]] link on the Client Summary tab under Other Actions.
		+
		+	===Search===
		+	Right below the statistics panels, there is a search field that you can utilize for searching of the related clients tickets with results that change in realtime.  You can search by a multitude of different things such as text within the '''Subject''', different '''Statuses''' tickets are in, dates, the department, etc. [[File:Filter_results.png|thumb|Ticket Tab Search/Filter Results]]

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Revision as of 18:49, 22 February 2018

The Tickets Tab is accessed via the Clients > View/Search Clients page by selecting a client, then clicking the tab marked Tickets. The Tickets Tab contains a historical list view of the specific clients tickets along with ticket statistics and the ability to search real in real time and open a ticket for the client. This page will describe the various options and data displayed on the Tickets Tab.

Actions

Open New Ticket

The first action you have available to you is the Open New Ticket action button which is located in the top right corner of the tab view page. This will open up a page to create a new ticket for the client just like if you would follow the link from the Open New Support Ticket link on the Client Summary tab under Other Actions.

Search

Right below the statistics panels, there is a search field that you can utilize for searching of the related clients tickets with results that change in realtime. You can search by a multitude of different things such as text within the Subject, different Statuses tickets are in, dates, the department, etc.