Revision as of 20:08, 30 April 2020

Client Management is a large part of what the WHMCS software does and therefore this is quite a large section of documentation. When viewing a client's details a number of tabs are displayed such as Summary, Profile, Products/Services, Domains... Below is a description of each tab of the client management area to aid in finding what you need. Click the names for an explanation of each available option.

• Summary Tab - an overview of the client's details, some quick billing and service statistics, quick links to many common management actions as well as a list of all their services, domains and addons.
• Profile Tab - contains fields for changing the client's contact details (name, address, email address etc.) as well as a number of other options affecting the billing behaviour of their account in WHMCS.
• ContactsTab - from here one can view client contacts and sub-accounts as well as add or delete them.
• Products/Services Tab - contains details for all a client's services, as well as the ability to edit, upgrade/downgrade, move to another client, delete and run module commands.
• Domains Tab - displays details of all a client's domains, as well as the ability to edit nameservers and whois details, apply and remove the Registry lock, move to another client and delete the domain.
• Invoices Tab - shows a list of all a client's invoices, tools for searching within them as well as options for managing invoices en-mass.
• Quotes Tab - contains a paginated list of all the client's existing quotes, icons to edit or delete an existing quote and a button to create new quote.
• Transactions Tab - contains summary statistics of the transactions made by this client along with a paginated list of all their transactions, icons to edit or delete an existing quote and a link to record new transactions.
• Tickets Tab - shows statistics of opened tickets by the specific client along with the ability to open a new ticket on the clients behalf and provides a historical list of the clients tickets that you can filter/search through with live results.
• Emails/Notes/Logs Tabs - descriptions of the last three tabs in the client management section; Emails, Notes and Logs.

Common Actions

Below are some common client management tasks you are likely to perform, with direct links to the relevant section of the documentation:

• Resetting a client's password.
• View, change, or remove a client's credit card number.
• Merge two client accounts.
• Close or delete a client's account.
• Change the renewal date of multiple services at once.
• Generate a product renewal invoice early.
• Display a different set of contact details on invoices for a client.
• Create login details for individual staff members of a client's organisation.
• Change how much and how often to bill a client for a service.
• Cancel a service.
• Upgrade or downgrade a service.
• Move a service to another client.
• Change a domain's nameservers or WHOIS contacts.
• Move a domain to another client.