Provisioning Issues
This page provides information about general errors that may occur with multiple modules.
For specific errors relating to individual modules, see the Troubleshooting section of the corresponding module's documentation page.
Contents
Product Provisioning Problems
WHMCS can automatically provision services either before or after payment or can wait until a staff member manually approves it or disables it entirely.
To set this on a per-product basis, use the Module Settings tab when editing a product at Configuration () > System Settings > Products/Services or, prior to WHMCS 8.0, Setup > Products/Services > Products/Services.
If setup does not occur automatically, see Troubleshooting Product Provisioning Problems. This includes help with the following errors:
- Server Command Error - Curl Error - Couldn't resolve host (6)
- Server Command Error - Curl Error - Couldn't connect to host (7)
- Required Product Module '' Missing
- Allowed memory size of xxxxx bytes exhausted
- Server Command Error - Curl Error - 28 connect() timed out
- 406 Not Acceptable
Domain Provisioning Problems
WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely per-domain at Configuration () > System Settings > Domain Pricing or, prior to WHMCS 8.0, Setup > Products/Services > Domain Pricing.
If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review Configuration () > System Logs or, prior to WHMCS 8.0, Utilities > Logs at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
To submit the domain registration or transfer request to your registrar again, see Handling a Failed Domain Registration.
Welcome Email Sending Problems
Problems sending welcome emails typically relate to the account creation issue above. The system sends the welcome email when the module's Create command completes successfully and automatically, creating the account on the server. Unsent welcome emails indicate a problem with the automated setup not occurring.
For steps to troubleshoot this, see Email Sending Issues.
Other Module Command/Registrar Error
For steps to identify other module command or registrar command errors, see Troubleshooting Guide.