FAQs
Contents
Reset Administrator Password
If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page.
For more information, see Resetting an Admin Password.
Lift IP Address Ban
After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your security settings. This helps to prevent against dictionary password attacks.
For more information, see Removing an IP Address Ban.
Admin Login Errors
You can use the errors on the admin login page to troubleshoot problems logging in.
For more information, see Troubleshooting Admin Login Issues.
Feature Requests
The features that we add to WHMCS often originate as the suggestions of our users.
For more information, see How we handle Feature Requests.
Restoring WHMCS from Backups
If no full backup is available, you can restore a WHMCS installation from its constituent parts.
For more information, see Restoring WHMCS.