FAQs
Contents
Reset Administrator Password
If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page. For help, see Resetting an Admin Password.
Lift IP Address Ban
After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your security settings. This helps to prevent against dictionary password attacks. For help, see Removing an IP Address Ban.
No Connection Error
A No Connection error on the admin login page suggests there is a problem preventing your server from communicating with the WHMCS licensing server. For more information, refer to Troubleshooting a Licence Connection Error.
License Invalid
A Licence Invalid error on the admin login page may indicate that you entered an invalid licence key or that the WHMCS installation has been moved without updating the licence. For more information refer to License Troubleshooting.
Feature Requests
The features that we add to WHMCS often originate as the suggestions of our users. Our unique and dynamic Feature Request system empowers and enhances the experience within the WHMCS Community. Our intention with this system is to make the Feature Request submission and voting process more efficient for both the Community and the WHMCS Development teams.
Add your contribution, discuss, and vote on other standing Feature Requests within our Community:
Feature Requests can be submitted and viewed at http://requests.whmcs.com
Restoring WHMCS from Backups
In the unfortunate even that it becomes necessary to restore a WHMCS installation from a backup (due to catastrophic server failure, hardware failure, or unauthorised access), if no full backup is available, you can restore a WHMCS installation from its constituent parts.
This requires a recent backup of the MySQL® database and, ideally, a backup of the configuration.php file. For more information, see Restoring WHMCS.