Domains Tab

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For information regarding domain management in WHMCS refer to this page.

Domain Lookup

WHMCS currently supports two domain lookup providers for domain searches performed via the domain checker and shopping cart interfaces.

• Standard WHOIS - this checks domain availability using WHOIS servers directly, and is the default Domain Lookup provider used by WHMCS installations. When using this method, in addition to the users chosen domain name and TLD, the status of the same domain with other TLD extensions can be provided at the same time (formerly known as Bulk Check TLDS).
• eNom Namespinner - this utilizes the eNom API to provide intelligent automated suggestions based on the domain or keywords a user enters.

For more information regarding the namespinner options, please see Domain Namespinning

Domain Registration Options

Unticking these options will hide the associated option from the order form. For example if you do not wish customers to transfer domain names to you, unticking the checkbox will remove the option from the order form. When all options are unticked the Choose a Domain domain checker will also be removed from the default template homepage.

Enable Renewal Orders

When enabled clients will see domain renewal options in the client area and a renewal category in the shopping cart allowing for them to renew domains at any time. When unticked clients will only be able to renew domains when the renewal invoice is automatically generated.

Auto Renew on Payment

Enabling will renew domains automatically at the registrar (eNom, ResellerClub etc) when the renewal invoice is paid.

Auto Renew Requires Product

With this option ticked, domain names with a Recurring Amount value of 0.00 will only be renewed if there is a corresponding service under the same client with a matching domain name. If there is none, the domain renewal will not be processed and a "Free Domain Renewal Manual Action Required" error emailed to admins along with an entry in the Activity Log.

This is useful for preventing accidental free domain renewals when offering free domains. Under certain circumstances the Next Due Date of the domain and the service can fall out of sync.

If you do wish to renew the domain, navigate to the client's Domains tab and click the "Renew" Module Command button.

Default Auto Renewal Setting

If enabled, your customers will automatically be invoiced for the renewal of domain names in line with your automation settings. You can override this on an individual domain level by ticking the Do Not Renew checkbox on the client’s domain tab. For more information refer to this page.

Create To-Do List Entries

When enabled, entries will be created automatically in the To-Do List when a domain-related action occurs that requires manual intervention. For example if a domain registration fails due to an error, with this option enabled an entry will appear.

Domain Sync Enabled

Automatically checks and updates the Status and Expiry Date of domains names against your domain registrar to ensure the date in WHMCS is always correct (registrar permitting).

To use this feature, you must configure a cron task on your server. Learn more...

Information on configuring and the functionality of the domain synchronisation process is available at Domain Synchronisation

Sync Next Due Date

Used in conjunction with the above feature, when ticked the Next Due Date will be synchronized with domain name's Expiry Date. The number field can also be used to specify how far in advance of the Expiry Date to set the Next Due Date - the default setting 0 means the Expiry Date and Next Due Dates will be the same. Increasing the number means the renewal invoice will be due before the domain's expiry date, useful if your clients use slow payment methods such as cash or cheques which need time to clear.

Domain Sync Notify Only

Used in conjunction with the Domain Sync options above, enabling this will email a list of domain names to your administrators which have incorrect Statuses and Expiry Dates, but not change them.

Allow IDN Domains

Ticking this option allows domains containing any character to be used. When unticked WHMCS will only allow clients to use a-z and 0-9 in domains.

IDN TLDs are not supported at this time. However we are interested in gauging demand in such a feature, please add your vote to this request: https://requests.whmcs.com/topic/support-for-idn-tlds

Domain Grace and Redemption Fees

Selecting the Enabled option will activate the Domain Grace and Redemption Grace Periods functionality, allowing clients to place renewal orders for domains after the expiration date, and be charged according to your grace /redemption pricing scale specified on the Setup > Products/Services > Domain Pricing page.

When this option is disabled, domain renewal invoices will be cancelled upon the domain passing the expiration date. When this option is enabled, with grace periods and grace renewal prices defined, domain renewal invoices will remain in unpaid status for the duration of the grace and redemption periods.

If this feature is enabled, but no grace or redemption periods are configured, domain renewal invoices will be cancelled upon the domain passing the expiration date.

Domain Grace and Redemption Fee Billing

This setting controls how additional domain renewal fees are invoiced. When a domain is renewed during the grace period or the redemption period, chose whether to add the fee to the customer's existing domain renewal invoice, or create a new invoice just for the fees.

Default Nameservers

In these fields specify the default nameservers to be used for standalone domain orders, these would typically be your own or that of an outside DNS management service (eg. your domain registrar). For example in order to use eNom's DNS management service the default nameservers would be:

dns1.name-services.com
dns2.name-services.com
dns3.name-services.com
dns4.name-services.com
dns5.name-services.com

When a domain is ordered alongside a hosting service the appropriate nameservers set under Setup > Products/Services > Servers > Edit are used instead.

Default Contact Details

Specify which details will be displayed in the whois database for domains registered through WHMCS upon initial registration (registrar module permitting). The client's details will always be used as the registrant contact, ticking Use Clients Details will use their details for all other contacts. But by unticking this option and entering your details in the fields beneath these will be used as the Billing, Admin and Technical contacts instead. Clients will be able to change this via their client area later.