Automation Status
The Automation Status page gives you insights and information about the daily automation activity that occurs in WHMCS. It provides a way of viewing and monitoring automation activity over time, allowing you to see trends and identify any issues more easily.
Contents
How to use it
To view the automation status, click any summary graph shown in the Automation Overview widget on the admin dashboard. Or alternatively navigate to Utilities > System > Automation Status.
Upon first visiting the Automation Status page, you will be shown a summary of invoice generation activity for the last 7 days, and the results and totals from the current day's automation tasks.
You can browse to earlier days by using the arrow keys, or selecting a date from the calendar.
Available Information
The page details items completed by a cron run for the selected date:
- Invoices - The count of invoices generated.
- Late Fees - The count of late fees applied to invoices.
- Credit Cards - The count of successful and declined credit card attempts.
- Invoice & Overdue Reminders - The count of any invoice and overdue reminders sent.
- Cancellation Requests - The count of any processed cancellation requests. This also details the failed requests.
- Overdue Suspensions - The count of successful and failed suspensions.
- Overdue Terminations - The count of successful and failed terminations.
- Fixed Term Terminations - The count of terminations defined by a product configuration.
- Domain Renewal Notices - The count of any domain renewal emails sent.
- Inactive Tickets - The count of inactive tickets closed.
- Delayed Affiliate Commissions - The count of commissions applied.
- Email Marketer Rules - The count of emails sent for the marketer.
- Database Backup - Was the last database backup setup.
- WHMCS Updates - Was the check for Updates successful?
- Currency Exchange Rates - Was the currency exchange rate update successful?
- Product Pricing Updates - Was the update of product pricing successful?
- Server Usage Stats - Did the usage information update?
Failed Actions
If you see a number marked as failed items, this indicates some items failed to complete successfully.
In the case of credit card captures declining, these will be retried automatically based upon your settings defined in Setup > Automation Settings.
For failure items relating to Suspensions, Terminations, Cancellations, etc..., these will be retried daily until successful. They will also be added to the Module Queue from where you can view and resolve them. See the Module Queue page for more information.
Historic Data and Trends
The graph allows you to view a number of the task metrics over time.
By default the current week is displayed showing the number of invoices generated each day. You can choose other metrics and also choose from timeline options including the previous week, this month and last month.
Historic data is purged periodically.
Cron Detail
From the first daily cron run after upgrading to WHMCS 7.10, detailed information about actions completed will be saved and available in WHMCS.
From the Automation Status Page clicking on the Cron Task boxes will open a modal that will detail the actions that completed successfully or failed with a link to the appropriate location in WHMCS.
The following table lists the cron tasks that have additional detail:
| Task Name | Logs | Additional Links | Notes |
|---|---|---|---|
| Invoices | A list of invoices generated via the cron run | To Invoice using ID and Edit icon
To client using client name |
The invoice status is the current invoice status |
| Invoice & Overdue Reminders | A list of reminders sent separated by type | To Invoice using ID and Edit icon
To client using client name |
The invoice status is the current invoice status |
| Late Fees | A list of invoices that had a late fee added | To Invoice using ID and Edit icon
To client using client name |
The invoice status is the current invoice status |
| Credit Card Charges | A list of attempted payments whether successful or failed | To Invoice using ID and Edit icon
To client using client name |
The invoice status is the current invoice status
The error message is the latest decline reason |