Difference between revisions of "Auto Setup Issues"
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==Product Provisioning Problems== | ==Product Provisioning Problems== | ||
| − | + | WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until a staff member manually approves it or disables it entirely. To set this on a per-product basis, navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services > Edit > Module Settings''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Products/Services > Edit > Module Settings''' and the four auto-setup options will be available for you to select. | |
| − | WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until a staff member manually approves it or disables it entirely. To set this on a per-product basis, navigate to '''Setup > Products/Services > Products/Services > Edit > Module Settings | ||
If the auto-setup is not occurring, begin your troubleshooting by watching [http://youtu.be/Ug3wbYRpUgI this video tutorial]. | If the auto-setup is not occurring, begin your troubleshooting by watching [http://youtu.be/Ug3wbYRpUgI this video tutorial]. | ||
| − | If that doesn't help, review '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at: | + | If that doesn't help, review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''', or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at: |
*[[Troubleshooting Guide]] | *[[Troubleshooting Guide]] | ||
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If you aren't using a module (for example, cPanel or Plesk), you can send the welcome email automatically by selecting the [[Auto_Release|Autorelease module]]. | If you aren't using a module (for example, cPanel or Plesk), you can send the welcome email automatically by selecting the [[Auto_Release|Autorelease module]]. | ||
| − | The problem could also be that you haven't selected a welcome email under '''Setup > Products/Services > Products/Services > Edit''' or a syntax error in the email template. The activity log would reveal any syntax errors. | + | The problem could also be that you haven't selected a welcome email under '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services > Edit''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Products/Services > Edit''' or a syntax error in the email template. The activity log would reveal any syntax errors. |
==Domain Provisioning Problems== | ==Domain Provisioning Problems== | ||
| − | WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely. You can set this on a per-domain basis via the Auto-Setup dropdowns under '''Setup > Products/Services > Domain Pricing'''. | + | WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely. You can set this on a per-domain basis via the Auto-Setup dropdowns under '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Domain Pricing''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Pricing'''. |
| − | If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at: | + | If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at: |
*[[Troubleshooting Guide]]. | *[[Troubleshooting Guide]]. | ||
Revision as of 15:55, 4 August 2020
Product Provisioning Problems
WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until a staff member manually approves it or disables it entirely. To set this on a per-product basis, navigate to Configuration () > System Settings > Products/Services > Edit > Module Settings or, prior to WHMCS 8.0, Setup > Products/Services > Products/Services > Edit > Module Settings and the four auto-setup options will be available for you to select.
If the auto-setup is not occurring, begin your troubleshooting by watching this video tutorial.
If that doesn't help, review Configuration () > System Logs, or, prior to WHMCS 8.0, Utilities > Activity Log at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
Welcome Email Sending Problems
Problems sending welcome emails typically relate to the above account creation issue, because the system sends the welcome email when the module create command completes successfully and automatically (and the system creates the account on the server). Unsent welcome emails indicate a problem with the auto-setup not occurring. In this case, run through the troubleshooting steps above.
If you aren't using a module (for example, cPanel or Plesk), you can send the welcome email automatically by selecting the Autorelease module.
The problem could also be that you haven't selected a welcome email under Configuration () > System Settings > Products/Services > Edit or, prior to WHMCS 8.0, Setup > Products/Services > Products/Services > Edit or a syntax error in the email template. The activity log would reveal any syntax errors.
Domain Provisioning Problems
WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely. You can set this on a per-domain basis via the Auto-Setup dropdowns under Configuration () > System Settings > Domain Pricing or, prior to WHMCS 8.0, Setup > Products/Services > Domain Pricing.
If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review Configuration () > System Logs or, prior to WHMCS 8.0, Utilities > Activity Log at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
To submit the domain registration or transfer request to your registrar again, see Handling a Failed Domain Registration.