Difference between revisions of "Support Center Issues"
| Line 1: | Line 1: | ||
| − | This page provides the explanations and solutions to errors which may occur when using the support centre in WHMCS. For errors encountered when using email piping to import emails into the ticket system, | + | This page provides the explanations and solutions to errors which may occur when using the support centre in WHMCS. For errors encountered when using email piping to import emails into the ticket system, see [[Email_Piping#Troubleshooting]]. |
==Access Denied - You are not assigned to any ticket departments== | ==Access Denied - You are not assigned to any ticket departments== | ||
| − | You have to configure the support ticket departments which you are a member of in | + | You have to configure the support ticket departments which you are a member of in '''System Settings (<i class="fa fa-wrench" aria-hidden="true"></i>) > Manage Admins'''. When editing an admin you can choose just some or all of the departments that the admin should be taking care of. They will then only receive notifications about tickets in their departments. |
== Uploading Attachments== | == Uploading Attachments== | ||
| − | If your support ticket uploads fail to work, it could be because of an incorrectly setup list of allowed file attachment types in Configuration > General Settings > Support. The types must be separated | + | If your support ticket uploads fail to work, it could be because of an incorrectly setup list of allowed file attachment types in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Support'''. The types must be comma-separated without any spaces (for example, <tt>.gif,.jpg,.pdf</tt>). |
==Ticket ID not found== | ==Ticket ID not found== | ||
| Line 14: | Line 14: | ||
==Department Not Found. Exiting== | ==Department Not Found. Exiting== | ||
| − | You need to create at least 1 support department in WHMCS in ''' | + | You need to create at least 1 support department in WHMCS in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Support > Support Departments''' which is where the affiliate withdrawal requests will go to. Then assign your admin users to the department in '''System Settings (<i class="fa fa-wrench" aria-hidden="true"></i>) > Manage Admins''' who will be notified when the withdrawal request is made. |
{{troubleshooting}} | {{troubleshooting}} | ||
Revision as of 13:57, 4 August 2020
This page provides the explanations and solutions to errors which may occur when using the support centre in WHMCS. For errors encountered when using email piping to import emails into the ticket system, see Email_Piping#Troubleshooting.
Contents
Access Denied - You are not assigned to any ticket departments
You have to configure the support ticket departments which you are a member of in System Settings () > Manage Admins. When editing an admin you can choose just some or all of the departments that the admin should be taking care of. They will then only receive notifications about tickets in their departments.
Uploading Attachments
If your support ticket uploads fail to work, it could be because of an incorrectly setup list of allowed file attachment types in Configuration () > System Settings > General Settings > Support. The types must be comma-separated without any spaces (for example, .gif,.jpg,.pdf).
Ticket ID not found
You cannot open new tickets via email as an admin, the system expects you to be replying to an existing ticket. Therefore when the email does not contain an existing ticket number you will see this error in the email import log.
Department Not Found
This usually occurs when an email was sent and your support department was added as a CC or BCC. Only emails where the department address is in the To field will a ticket be accepted.
Department Not Found. Exiting
You need to create at least 1 support department in WHMCS in Configuration () > System Settings > Support > Support Departments which is where the affiliate withdrawal requests will go to. Then assign your admin users to the department in System Settings () > Manage Admins who will be notified when the withdrawal request is made.