Difference between revisions of "Auto Setup Issues"
(→Domain Provisioning Problems) |
|||
| Line 18: | Line 18: | ||
==Domain Provisioning Problems== | ==Domain Provisioning Problems== | ||
| − | WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely | + | WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely per-domain at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Domain Pricing]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Pricing'''. |
If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at: | If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at: | ||
Revision as of 20:46, 26 January 2022
Product Provisioning Problems
WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until a staff member manually approves it or disables it entirely. To set this on a per-product basis, navigate to Configuration () > System Settings > Products/Services > Edit > Module Settings or, prior to WHMCS 8.0, Setup > Products/Services > Products/Services > Edit > Module Settings and the four auto-setup options will be available for you to select.
If the auto-setup is not occurring, begin your troubleshooting by watching this video tutorial.
If that doesn't help, review Configuration () > System Logs, or, prior to WHMCS 8.0, Utilities > Activity Log at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
Welcome Email Sending Problems
Problems sending welcome emails typically relate to the account creation issue above. The system sends the welcome email when the module's Create command completes successfully and automatically, creating the account on the server. Unsent welcome emails indicate a problem with the automated setup not occurring.
You can troubleshoot this using the steps above. If those steps do not resolve the issue, see the additional steps in Email Sending Issues.
Domain Provisioning Problems
WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely per-domain at Configuration () > System Settings > Domain Pricing or, prior to WHMCS 8.0, Setup > Products/Services > Domain Pricing.
If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review Configuration () > System Logs or, prior to WHMCS 8.0, Utilities > Activity Log at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
To submit the domain registration or transfer request to your registrar again, see Handling a Failed Domain Registration.