Revision as of 16:09, 29 April 2020

You may encounter some common problems and errors that can occur when running the WHMCS cron job.

Troubleshooting

There are several techniques available for troubleshooting the problems that you may encounter with the cron job. In descending order of verbosity, they are:

Run the cron job in your browser

To do this:

• Log in to the WHMCS admin area and navigate to Setup > General Settings > Other tab.
• Enable the Display Errors option.
• Visit the cron.php file in your browser. For example:

http://www.yourdomain.com/whmcs/crons/cron.php

Run the cron job from the server command line

To do this:

• Access your server's command line.
• Copy the cron job command for the cron.php file from your server's cron tab

  crontab -u userName -l)

• Execute the command you copied:

  php -q /path/to/whmcs/crons/cron.php

• Examine the output for any errors.

Run the cron job from the server command line with debugging enabled

To do this:

• Make sure you have enabled Display Errors in your admin area from the Setup > General Settings > Other tab.
• Access your server's command line.
• Make sure you have enabled display_errors in your command line PHP environment:

  php -i | grep display_errors
  display_errors => STDOUT => STDOUT

• Copy the cron job command for the cron.php file from your server's crontab:

  crontab -u userName -l

• Add the all --force -vvv flags to the end of the cron command and execute it:

  php -q /path/to/whmcs/crons/cron.php all --force -vvv

• Examine the output for any errors. The final line output should be "[OK] Completed".

Common Errors

Site error: the file /path/to/crons/cron.php requires the ionCube PHP Loader ioncube_loader_lin_5.6.so to be installed by the website operator

Seeing this error output indicates that the PHP configuration for your WHMCS installation may be different than the one on the command line.

Log in as the same user that the cron job runs under. Then, run the following command at the server's command line to see the version information for your PHP and ionCube Loader® configuration:

php -v

You should get an output along the lines of:

PHP 5.4.43 (cli) (built: Aug 2 2015 02:44:35)
Copyright (c) 1997-2014 The PHP Group
Zend Engine v2.4.0, Copyright (c) 1998-2014 Zend Technologies
with the ionCube PHP Loader v4.7.5, Copyright (c) 2002-2014, by ionCube Ltd.

If the "with the ionCube PHP Loader" line is absent, this indicates that the ionCube loaders are not available for this user. Work with your hosting provider or server administrator to ensure that the ionCube loaders are available to the cron job user.

Unable to communicate with the WHMCS installation

This error occurs when the cron.php file is unable to communicate with the WHMCS installation. This typically occurs when you are using a custom location for the /crons directory. The cron.php file will look for the WHMCS directory in the location that you specified in the /crons/config.php file. To resolve this error:

• Open the /crons/config.php file.
• Ensure the $whmcspath line is uncommented by removing the preceding // characters.
• Ensure the $whmcspath path is the full system path to your WHMCS directory. This is the directory that contains the init.php and clientarea.php files.

When you finish, the entire file will look like this:

<?php
/**
 * Custom Crons Directory Configuration
 *
 * This crons folder may be moved to any place above or below the docroot.
 *
 * We recommend locating it outside the docroot to prevent browser based access.
 *
 * Upon moving it, you must provide the path to your WHMCS installation to
 * allow the cron task files to communicate with the parent WHMCS installation.
 *
 * To do this, rename this file config.php, then uncomment and enter the full
 * path to the WHMCS root directory in the $whmcspath variable below.
 *
 * You must also provide the appropriate path to the crons folder in the
 * $crons_dir variable inside the WHMCS master configuration file.
 *
 * For more information please see http://docs.whmcs.com/Custom_Crons_Directory
 */

$whmcspath = '/home/username/public_html/whmcs/';

Could not open input file: /path/to/crons/cron.php

This error occurs when the cron.php file is not present in specified directory path. Check the path and correct it, or ensure the cron.php file is present.

Oops! Something went wrong and we couldn't process your request

This indicates that a fatal PHP error has occurred. Navigate to 'Setup -> General Settings -> Other' and select 'Display Errors'. Then, run the cron job again. The system will display the full error. The error normally indicates an issue with one or more modules.

For example, you could see:

<p class="debug">exception 'Whoops\Exception\ErrorException' with message 'Cannot redeclare class module_class' in /home/whmcs/public_html/modules/gateways/module-name/module-file.php:16<br />

If the error references a third party module you are using, you will need to contact the developers of the module to review and resolve the error. If the error references a WHMCS-developed and shipped module, contact our Support Team. It may also indicate an issue with the PHP configuration. For more information, see the sections below.

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 20480 bytes)

This error indicates that the system is terminating the cron job because it has exceeded the 'memory_limit' value of 32 MB. Increase this to 64 MB (128 MB if possible) to resolve this. Contact your server administrator or hosting provider for assistance with this.

You can check the limit using this command:

php -ini | grep "memory_limit"

The file /path/to/crons/cron.php is corrupted

You may see this error in version 7.5 and above. This error will occur if you are running ionCube Loader version 10.0 or earlier. WHMCS 7.5 requires ionCube Loaders 10.1.0 or above. If your WHMCS installation is working, it indicates that the PHP configuration for your WHMCS installation may be different than the one that you use on the command line. To check this, you can again use the command below:

php -v

Look for the following line to identify the ionCube Loader version:

with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v10.2.0, Copyright 
(c) 2002-2018, by ionCube Ltd.

Error: Call to undefined function curl_init()

This error indicates that the system is terminating the cron job because the 'curl' extension is missing. To check this, run the following command:

php -m

A similar error may also occur if the 'curl_init' function is a disabled function in your PHP configuration.

Whoops\Exception\ErrorException' with message 'Maximum execution time of 30 seconds exceeded

This error indicates that the system is terminating the cron job because it has exceeded the 'max_execution_limit' value of 30 seconds. Increase this to an appropriate value for the size of your installation. For most servers, a limit of '120' is sufficient, but larger servers may need a value of '300'.

You can check the limit using this command:

php -ini | grep "max_execution_time"

Segmentation fault

This error is not directly related to the WHMCS software and can occur for many different reasons. It most commonly indicates that PHP is crashing and suggests there is an issue with your PHP installation (for example, a malfunctioning extension). It is something your server administrator or hosting provider would need to investigate, possibly using the 'strace' utility.

Domain renew link in emails is broken

Under some PHP server configurations, the system generates the URL for the domain renewal link in domain renewal reminder emails incorrectly.

You can usually fix this by using the correct PHP binary on your cron job. Alternatively, you can adjust the cron job to work around the issue by formatting your cron command, as in the following example:

cd /path/to/crons/ && php -q cron.php