Products and Services

Adding a New Product

Configurable Options

Configurable Options on products allow you to give your clients options which alter the price of that product. In this article, we will look at when you would use them and how.

When should I use configurable options instead of addons?

• If you want to offer a choice of options for a single thing - for example Disk Space, Operating System, Location
• If you want the total amount to be billed as a single item and not seperately
• When you want the billing cycle of the addon to match the billing cycle of the product

When should I use addons instead of configurable options?

• If the item is a one off service
• If it can be selected independantly of other items
• If it should be billed on it's own cycle - eg. a dedicated IP might be billed annually regardless of the package cycle

How do I setup Configurable Options?

Setting up configurable options is easy. Here's how:

1. Navigate to the Products & Services configuration page and click the edit icon next to the product or service you want to add configurable options to
2. Click the Configurable Options tab at the top of the page
3. Next to the "Add Config Option" heading, enter the name for your option. In this example we are using "Disk Space"
4. Then click Save Changes
5. You'll now see Disk Space listed as an option with the first option "Default" and a setup fee and monthly price of zero (0)
6. You can now edit the "Default" value to read 500MB (or whatever your default option is going to be eg. Yes, 250GB, cPanel, etc...)
7. You can also set a default price but usually this would be a zero price and the default recurring cost would be for the default options
8. You can then add furthur options in the box next to the "Add Option" heading, enter the name, then setup fee, then monthly price, and then click Save Changes to add it
9. Repeat step 8 until you have added all the options you want and then you can go back to step 3 to add your next configurable option

Note: In the Monthly Price field, you enter the cost per month for that selection. If the user then chooses to pay Annually for the product, it would be multipled by 12. Likewise if they chose to pay Quarterly, it would be multipled by 3.

Download Distribution

With WHMCS, you can setup products that have downloads associated with them. This is useful if you want to offer software, templates or other files for purchasing. With the download distribution, WHMCS will automatically handle the download permissions and only allow the items to be downloaded by customers that purchase the associated product required for the download and only when that product is active in their account.

You need to begin by adding the download to the support center downloads section. When adding the download, you need to tick the "Product Download" tick box to activate the download restrictions for that download. This is shown in the screenshot below:

Once the download has been added, you can then select the download to apply to a product in the Product Configuration area. This is down from the Other tab. You can select multiple downloads to be associated with one product purchase. This is shown below: