On-Demand Renewals

We added on-demand renewals for products in WHMCS 8.8.
In WHMCS 8.9 and later, you can also enable on-demand renewals for eligible product addons.

On-demand renewals expand on WHMCS's existing domain renewal features to allow your clients to renew services early, before the system generates their next invoice.

What are On-Demand Renewals?

On-demand renewals allow clients to pay for their next billing cycle in advance of invoice generation. This can help you retain your existing customers and avoid customer support needs due to requests for early invoices.

On-demand renewals only renew eligible products and product addons.
On-demand renewals are not available for predefined addons, services that use metric billing, or domains. For more information, see below.
In WHMCS 8.8, on-demand renewals are not available for any product addons.

Domain Renewals and On-Demand Service Renewals

The table below outlines the differences between domain renewals and on-demand service renewals:

	Domain Renewals	On-Demand Service Renewals
On-Demand Renewals	No	Yes
Sends Renewal Notices	Yes	No
Configuration	Enable Enable Renewal Orders.	Configure the related global and product-specific settings. For more information, see Enabling On-Demand Renewals below.
Client Area Navigation Display	Displays when you enable Enable Renewal Orders.	Displays when the client has a service that supports on-demand renewals.
Renewal Price in the Shopping Cart	Uses the most recent renewal pricing for the domain at Configuration () > System Settings > Domain Pricing. Domain renewal pricing typically fluctuates to reflect current market prices.	Uses the existing Recurring Amount pricing as the renewal price. Typically, this is the service's price when the customer placed the initial order.
Promotions	Customers can use new promotion codes when placing renewal orders for domains. Domain renewals do not use the domain's existing promotion codes.	Customers cannot add new promotion codes when placing renewal orders. Any promotion codes that they already applied to a service will apply to the service renewal order and appear on the renewal invoice. However, promotion codes will not apply to service addons or appear on the renewal invoice for them.
Eligibility	Domains are eligible if they are in the Active, Grace, Redemption, or Expired statuses. Domain renewals can occur within renewal limit restrictions but not past grace or redemption period limits.	Services are eligible if: The associated product or product addon supports on-demand renewals. The associated product or product addon uses the recurring payment type. The associated product or product addon does not use metric billing. The service's status is Active. There are no unpaid invoices for the service. The service's Next Due Date is within the renewal period limits.

Enabling On-Demand Renewals

You can enable on-demand renewals globally, for all products and services on your WHMCS installation, and configure them further on a per-product basis. You can also specify the maximum length of the on-demand renewal period for each billing cycle.

When you enable on-demand renewals, they will be available for both existing services and future purchases of the applicable products and product addons.

Enable On-Demand Renewals Globally

You can configure on-demand renewals for your entire installation in the Ordering tab at Configuration () > System Settings > General Settings.

On-demand renewals are disabled globally by default.
Your settings for individual products and product addons can override this setting.

For more information, see Ordering Tab and Configuring On-Demand Renewals.

Enable On-Demand Renewals for Individual Products

You can configure on-demand renewal settings for individual products at Configuration () > System Settings > Products/Services.

In WHMCS 8.9 and later, you can find these settings in the Pricing tab. In WHMCS 8.8, they are in the Other tab.
The settings that you configure here can override the global On-Demand Renewals setting.

For more information, see Products and Services and Configuring On-Demand Renewals.

Configure On-Demand Renewals for Individual Product Addons

In WHMCS 8.9 and later, you can configure on-demand renewal settings for individual product addons at Configuration () > System Settings > Product Addons.

You can find these settings in the Pricing tab.
The settings that you configure here can override the global On-Demand Renewals setting.

Renewal Period Lengths

When you enable on-demand renewals, you can also set the length of the maximum on-demand renewal period for each applicable billing cycle.

The default values below are also the maximum values that you can set:

Monthly	Quarterly	Semi-Anually	Annually	Biennially	Triennially
31	92	184	366	731	1096

However, the system will not consider a service eligible for renewal outside of its current billing period. If, for example, you enter 31 for the Monthly billing cycle, but the current month only has 28 days, the renewal period will only be 28 days.

Enter 0 to disable on-demand renewals for that billing cycle.

How Do My Clients Renew Early?

After you have enabled on-demand renewals for at least one product or addon, clients will see the option to renew the applicable services in the Client Area.