Ticket Notifications
From WHMCS Documentation
Actions affecting support tickets will trigger email notifications.
The following matrix defines who will be notified for each action.
| Action | Ticket Watchers | Department Members | Flagged Admin | Owner |
|---|---|---|---|---|
| Ticket Opened | ||||
| Client Reply | ||||
| Admin Reply | ||||
| Admin Note | ||||
| Change of Ticket Options | ||||
| Change of Ticket Department | ||||
| Ticket Assigned | ||||
| Ticket Unassigned |
You will not receive an email notification for any changes you initiate yourself.
Definitions
- Ticket Watchers - Any admin user who has elected to watch a ticket via the admin interface
- Department Members - Any admin user who has elected to receive ticket notifications for a given Support Ticket department and has the Support Emails Admin Role assigned to their account
- Assigned User - Any admin user a ticket is assigned or unassigned from