Troubleshooting Sign-In using Twitter

Invalid details not saved. Please verify your details and try again

You may receive the above error message when attempting to configure your Twitter API Credentials. It indicates that the values provided are not able to successfully authenticate with the Twitter API. This indicates that either the credentials are invalid or 'Callback Locking' is enabled inside the Twitter app. Checking the credentials, correct them if required and ensuring that 'Callback Locking' is not enabled should resolve this.

Unable to access Sign-In Integrations page

If when you navigate to `Setup -> Sign-In Integrations` you are unable to access the page, it is likely an issue with your `Friendly URLs` configuration, this guideshould assist in resolving this.

Link Initiated! Please complete sign in to associate this service with your existing account. You will only have to do this once

This is not an error, but a standard response when a client attempts to use the 'Sign In With Twitter' button on the client login page, where they have not yet linked their account. The client will need to login with their client area email address and password to successfully link their Twitter account to it. Clients can connect their accounts to Twitter at any time via this method or on the 'Security Settings' page inside the client area when logged in.