Support Tab

For information regarding the support centre in WHMCS refer to this page.

Support Module

If a third party support system is installed, select it here.

Ticket Reply List Order

Choose the order support ticket messages are displayed.

Client Tickets Require Login

Enabling this will prompt all users to login before they can view a support ticket. Will prevent unregistered users from viewing their tickets and restrict them to using email.

Knowledgebase Suggestions

Enabling will display the title and first line of articles from your knowledgebase relevant to the support ticket message a customer is typing. It is displayed between the ticket body and the submit button. You must have several articles in your KB before this feature will function.

Support Ticket Rating

A star-rating system will appear below each staff reply when enabled. Customers can rate the responses on a scale of 1-5 and a report is available with the results.

Disable Reply Email Logging

When ticked, ticket responses will not be recorded in the email log. This saves some disk space in the database as it is already logged in the ticket itself.

Allowed File Attachment Types

Specify the file types that customers are permitted to attach to support tickets. For example .jpg,.gif,.jpeg,.png
It is not possible to accept .php attachments for security reasons as this could potentially allow someone to upload a malicious script to your server.

Network Issues Require Login

When enabled, only customers who are logged in will be able to view the network issues pages.