My Account

The My Account page is accessible via every page of the admin area in the top-left corner of the page. It allows the currently logged in administrator user to quickly access and change their account and security settings.

Name and Email

The First Name, Last Name and Email Address fields allow the staff member to adjust these parts of their profile. The email address field determines where support ticket notifications will be sent if activated below.

Support Tickets Notifications

In this section a list of Support Departments is displayed. The checkboxes are used to control the notification emails for these departments; tick to receive notification when a client opens a ticket or replies to an existing ticket within the department.

Support Ticket Signature

The text entered in this field will automatically be loaded into the Add Reply field when replying to a support ticket. Plain text only.

My Notes

Private notes visible only to you and Full Administrators. These can also be accessed via the My Notes link in the top left corner of every page, and in the My Notes admin dashboard widget.

Template

Change the template used to display the admin area. This does not affect other members of staff.
For information on customising refer to Admin Area Template Files.

Language

Change the language in which the admin area is displayed. This does not affect other members of staff.
For information on translations refer to [Admin Area#Multi-Language].

Activating Two Factor Authentication

Enable for Staff

If Two Factor Authentication is enabled members of staff can activate it for their account by clicking the My Account link in the top-left corner of any admin page.

Staff simply click the Click here to enable button and follow the on-screen instructions. Should a member of staff decide to disable two-factor authentication at a later date, they can simply click the Click here to disable button which will appear in the same location.

Password Fields

Two passwords fields are used to change your admin area login password. Enter the new password into both fields to ensure the value is entered correctly. To keep the password unchanged, leave both fields empty.