Resetting an Admin Password
Resetting an Admin Password
If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page.
Missing Reset Link
If you do not see the reset link, the option is disabled in the Security Settings tab at Configuration () > System Settings > General Settings or, prior to WHMCS 8.0, Setup > General Settings.
To reenable it, follow the steps below:
- Log in to your database administration interface. Usually, this is phpMyAdmin via your server control panel.
- Select the WHMCS database in the left-hand menu.
- Browse to the tblconfiguration table.
- Ensure that the DisableAdminPWReset setting has a blank value.
- Click Go to apply the changes.
If you visit the admin login page again, you will see the password reset link.
There was an error sending the email. Please try again
If your system is encountering a technical error that prevents the sending of the reset email, you can change the password directly in the database. To do this:
- Log in to your database administration interface (usually phpMyAdmin via your server control panel).
- Select the WHMCS database in the left-hand menu.
- Browse to the tbladmins table.
- Click Edit next to the administrator account that you want to reset.
- Enter the new password in the Password textbox.
- From the Functions menu, select the 'MD5' option.
- Click Go to apply the changes.
You can now visit the admin login page and log in using the new password. To troubleshoot the problem with sending email, refer to Email Sending Issues.