Client Email Verification
Email Verification is a feature available to validate and ensure that the email address a client registers with is valid and their own.
When enabled, upon creation of a new client account or change of email address, an email is sent to the email address provided asking the user to confirm that they intended to register or make the change of email address.
The validation link they receive is valid for 24 hours. Should it expire, the client can request a new verification email be sent by logging into the client area.
Contents
Why enable it?
Enabling Email Verification adds an additional layer of protection against signing up using incorrectly typed and unauthorized email addresses, and can also be used as part of order review and fraud screening procedures.
Enabling Email Verification
To enable email verification, navigate to Setup >> General Settings >> Security tab. Tick the Email Verification checkbox and save the changes.
Default Behaviour
When enabled, the client will be sent an email verification notice when the following events occur:
- A new user registration
- Change of email address for an existing account
By default, clients access is not restricted in any way when an email address has not been verified. This is intentional so as not to restrict the clients ability to access both the services they have paid for or your support resources. Upon registering the "Client Signup Email" template will not be sent.
Upon the client following the link sent in the verification email, the client will be required to log into the client area to complete the verification process. Once successfully authenticated, a success confirmation message will be displayed on the next page.
In the admin area, the email verification banner will no longer be present and a Verified badge will display alongside the client's email address.
Resending the Verification Email
If a client has not verified their email address, they will see the option to resend the verification email in the banner notice displayed within the client area. Admins also have this ability from the admin client summary page.
Clicking the Resend Verification Email button sends an email with a link that is valid for 24 hours. If the link is followed after the 24 hour window or if the button is clicked again (which invalidates the previous link) then an error will be displayed upon attempting to verify using an older link. Again however, the user will have the option to request a new email verification.
Client Area User Interface
When enabled, any client who has not completed the email verification process will be prompted with a banner reminding them to take action when they login. This banner is displayed on all pages of the client area.
No functionality is limited in the client area for clients with an unverified email address.
Admin Area User Interface
When enabled, any client who has not completed the email verification process will have a banner shown at the top of their client summary page and when viewing orders submitted by them (pictured below).
An option to resend the verification email is also available from both pages. Be aware that clicking this will invalidate any previous verification links.
A badge will also display alongside the client's email address throughout the admin backend denoting whether the client's email address is verified or not.
