Other Tab

Client Dropdown Format

Choose the format that your customer’s names appear in the client dropdown throughout the admin.

Disable Full Client Dropdown

Check this option to remove the aforementioned client dropdown. This is used on large databases where the number of clients slows down the loading of pages.

Captcha Form Protection

Requires GD2 on your server. Also known as image verification; shows an image containing 5 characters that your clients will be required to enter to register or submit a support ticket when enabled. Helps prevents automated submissions and spam.

KB SEO Friendly URLs

Enabling this requires mod_rewrite enabled on your server, it will rewrite /knowledgebase.php?action=view&id=1 to "/knowledgebase/1/How_do_I_login.html" for example. Making your knowledgebase, announcements and downloads more friendly to search engines. For more information refer to this page.

Allow Client Registration

When enabled customers can sign up at /registration.php without ordering a product or service.

Show Cancellation Link

Enabling will activate the cancellation system. Customers can request cancellation from the product details page, they then appear in Clients > Cancellation Requests along with an email notification and will be processed automatically when the cron runs. For more information refer to this page.

Monthly Affiliate Reports

Sends a monthly report email containing the status of the customer’s affiliate account when active.

Client Details Change Notify

Enabling this option will send an email notification to all admins when a customer changes their contact details.

Credit on Downgrade

Clients will receive a credit on their account pro-rated when downgrading their package using the automated downgrade feature, when enabled.