Ticket Notifications

Actions affecting support tickets will trigger email notifications.

The following matrix defines who will be notified for each action.

Action	Ticket Watchers	Department Members	Assigned User
Ticket Opened
Client Reply
Admin Reply
Admin Note
Change of Ticket Options
Change of Ticket Department
Ticket Assigned
Ticket Unassigned

  You will not receive an email notification for any changes you initiate yourself.

Definitions

• Ticket Watchers - Any admin user who has elected to watch a ticket via the admin interface
• Department Members - Any admin user who has elected to receive ticket notifications for a given Support Ticket department
• Assigned User - Any admin user a ticket is assigned or unassigned from