Ticket Notifications
From WHMCS Documentation
Updates to tickets trigger email notifications. The following matrix defines who will be notified for each action.
| Action | Ticket Watchers | Department Members | Individual Affected |
|---|---|---|---|
| Ticket Opened | X | X | |
| Client Reply | X | X | |
| Admin Reply | X | ||
| Admin Note | X | ||
| Change of Ticket Options | X | ||
| Change of Ticket Department | X | X | |
| Ticket Assigned | X | X | |
| Ticket Unassigned | X | X |
Definitions
- Ticket Watchers - Any admin user who has elected to watch a ticket via the admin interface
- Department Members - Any admin user who has elected to receive ticket notifications for a given Support Ticket department
- Individual Affected - Any admin user a ticket is assigned or unassigned from