Reissueing Enom SSL Certificates

Typically, the certificate issuer is able to reissue a certificate. The process varies depending on the company from which you purchased your SSL certificate.

The Heartbleed Bug
If you are experiencing problems due to the Heartbleed Bug in OpenSSL, re-key your SSL certificates (below). For more information, see our blog post regarding Heartbleed.

You will need the following information to complete a reissuance:

• Your full SSL domain name or order ID. If your SSL certificate included www, make certain to include it.
• A new CSR request containing the exact same information as the original order.
• The email address for the order. You must have access to this address.

Symantec (GeoTrust & RapidSSL)

GeoTrust SSL certificates include free reissues and replacements for the lifetime of the certificate. GeoTrust will reissue or replace SSL certificates that have not expired for the exact same Fully-Qualified Domain Name (FQDN). To qualify for reissuance, all existing core SSL certificate details must remain the same (including the FQDN).

• GeoTrust provides a self-service portal that allows you to do this.
• You must use the admin email and not the approver email.

Comodo

For Comodo SSL certificates, reissuing is a manual process. To initiate this, you must open a support ticket with eNom and include the required details above.

Comodo also allows the option to change the common name on certificate from, for example, www.example.com to secure.example.com. The subdomain can change but not domain.