Ticket Notifications
From WHMCS Documentation
Actions affecting support tickets will trigger email notifications.
The following matrix defines who will be notified for each action.
| Action | Ticket Watchers | Department Members | Assigned User |
|---|---|---|---|
| Ticket Opened | X | X | |
| Client Reply | X | X | X |
| Admin Reply | X | ||
| Admin Note | X | ||
| Change of Ticket Options | X | ||
| Change of Ticket Department | X | X | |
| Ticket Assigned | X | X | |
| Ticket Unassigned | X | X |
You will not receive an email notification for any changes you initiate yourself.
Definitions
- Ticket Watchers - Any admin user who has elected to watch a ticket via the admin interface
- Department Members - Any admin user who has elected to receive ticket notifications for a given Support Ticket department
- Assigned User - Any admin user a ticket is assigned or unassigned from