Difference between revisions of "Licensing"
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===2. You got your license from your web host=== | ===2. You got your license from your web host=== | ||
If this is the case then you won't be able to reissue your license from our client area because the domain and IP are not allowed to change. We can perform directory updates for you by simply opening a ticket and including your license key and the new directory name but any domain name or IP changes have to be authorized by your host. | If this is the case then you won't be able to reissue your license from our client area because the domain and IP are not allowed to change. We can perform directory updates for you by simply opening a ticket and including your license key and the new directory name but any domain name or IP changes have to be authorized by your host. | ||
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| + | ==Changing the License Key WHMCS uses== | ||
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| + | To change the license key your WHMCS system uses, login to the admin area and go to Help > Change License Key. You can then enter your new license key there along with your admin login details to verify the change. If you are getting a license invalid error so that you are unable to login then there is also a link to the change license page from the license error page. | ||
==Is licensing dependant on whmcs.com being online?== | ==Is licensing dependant on whmcs.com being online?== | ||
Revision as of 23:50, 18 March 2008
Contents
Moving WHMCS
When you move your WHMCS system, if the domain, IP or directory you use it in is changing then you will need to have your license updated. How this is done depends upon the license you have. There are 2 different scenarios as below.
1. You purchased your license directly from us
If this is the case then you are able to reissue your license from our client area @ www.whmcs.com/clients without any manual intervention from us. Just login, go to My Licenses, select your license key and click the Reissue button - then visit your WHMCS installation in the new location and it will save the new valid access details for it
2. You got your license from your web host
If this is the case then you won't be able to reissue your license from our client area because the domain and IP are not allowed to change. We can perform directory updates for you by simply opening a ticket and including your license key and the new directory name but any domain name or IP changes have to be authorized by your host.
Changing the License Key WHMCS uses
To change the license key your WHMCS system uses, login to the admin area and go to Help > Change License Key. You can then enter your new license key there along with your admin login details to verify the change. If you are getting a license invalid error so that you are unable to login then there is also a link to the change license page from the license error page.
Is licensing dependant on whmcs.com being online?
No. WHMCS uses a local key licensing system with periodic remote verification checks. What this means is that once every 7 days, your WHMCS system will contact our server to ensure it is being run in the correct location and that the license is still valid. Your WHMCS system being online is not dependant on our server being online during the time the local key is valid.
Should our licensing server be down on the day your next verification check is due then the system will allow up to 3 days for a connection to be made. If after this time, the system is still unable to verify your license with our licensing server then your WHMCS Admin Area will become inactive until it can contact our server again.
Your WHMCS Client Area will always remains online even if you have an invalid or expired license to ensure your clients access is not interrupted.