Difference between revisions of "Logging In Without Your Two-Factor Authentication Device"
(Created page with "Two-Factor Authentication requires a secondary device in order to log in. Because of this, some users will inevitably need help when their device is lost or otherwise unav...") |
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If a client needs to gain access to their account without their device, they can use the backup code that was provided when Two-Factor Authentication was configured. The option to '''Log in using Backup Code''' is displayed at the bottom of the two-factor authentication page after logging in with the email address and password. | If a client needs to gain access to their account without their device, they can use the backup code that was provided when Two-Factor Authentication was configured. The option to '''Log in using Backup Code''' is displayed at the bottom of the two-factor authentication page after logging in with the email address and password. | ||
| − | If the backup code is not available, Two-Factor Authentication would need to be disabled for their account within the Admin Area. This can be disabled in the client's '''Profile''' tab at '''Clients > Manage Users''' or, prior to WHMCS 8.0, '''Clients > View/Edit Clients'''. | + | If the backup code is not available, Two-Factor Authentication would need to be disabled for their account within the Admin Area. This can be disabled in the client's '''Profile''' tab at '''Clients > [[Manage Users]]''' or, prior to WHMCS 8.0, '''Clients > View/Edit Clients'''. |
===Admins=== | ===Admins=== | ||
Latest revision as of 20:21, 25 April 2022
Two-Factor Authentication requires a secondary device in order to log in. Because of this, some users will inevitably need help when their device is lost or otherwise unavailable.
Clients
If a client needs to gain access to their account without their device, they can use the backup code that was provided when Two-Factor Authentication was configured. The option to Log in using Backup Code is displayed at the bottom of the two-factor authentication page after logging in with the email address and password.
If the backup code is not available, Two-Factor Authentication would need to be disabled for their account within the Admin Area. This can be disabled in the client's Profile tab at Clients > Manage Users or, prior to WHMCS 8.0, Clients > View/Edit Clients.
Admins
If an administrator needs to gain access to the Admin Area without their device, they can use the backup code provided when Two-Factor Authentication was configured. The option to Log in using Backup Code is displayed at the bottom of the two-factor authentication page after logging in with the username and password.
If the backup code is not available, Two-Factor Authentication would need to be disabled directly within the database by running the following SQL command against your WHMCS database:
UPDATE tbladmins SET authmodule = '', authdata = '' WHERE username = 'ADMIN_USERNAME';
Replace ADMIN_USERNAME with the admin username for which you wish to disable two-factor authentication.