Difference between revisions of "Blocked Support Email Replies"
From WHMCS Documentation
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* The sender is not associated with the support ticket's client account. | * The sender is not associated with the support ticket's client account. | ||
| − | As of WHMCS 8.3, blocking only occurs if '''Allow Insecure Imports''' is disabled at '''Configuration > System Settings > General Settings''' in the '''Support''' tab. If this setting is disabled and blocking does occur, you can still view these replies and import them manually. | + | As of WHMCS 8.3, blocking only occurs if '''Allow Insecure Imports''' is disabled at '''Configuration > System Settings > General Settings''' in the '''[[Support Tab|Support]]''' tab. If this setting is disabled and blocking does occur, you can still view these replies and import them manually. |
== View and Import Email Replies == | == View and Import Email Replies == | ||
| − | You can find and import email replies through two separate locations in the WHMCS Admin Area: | + | You can find and import email replies through two separate locations in the WHMCS [[Admin Area]]: |
=== Support Tickets === | === Support Tickets === | ||
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* Go to Support > '''[[Support Tickets]]'''. | * Go to Support > '''[[Support Tickets]]'''. | ||
* Click on the desired ticket. | * Click on the desired ticket. | ||
| − | * In the '''Blocked Replies''' message, click on the ticket ID and subject for the desired reply. The reply's sender, subject, status, contents, and other information will display. <div class="docs-alert-warning" | + | * In the '''Blocked Replies''' message, click on the ticket ID and subject for the desired reply. The reply's sender, subject, status, contents, and other information will display. <div class="docs-alert-warning">You will only see this message and its contents if there are email replies to import.</div> |
* Click '''Ignore Error and Import'''. | * Click '''Ignore Error and Import'''. | ||
| Line 26: | Line 26: | ||
=== Support Ticket Mail Import Log === | === Support Ticket Mail Import Log === | ||
| − | You can also view and import replies in '''Support Ticket Mail Import Log''' at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]'''. | + | You can also view and import replies in '''Support Ticket Mail Import Log''' at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' or, prior to WHMCS 8.0, '''Utilities > Logs'''. |
Revision as of 16:18, 19 April 2022
Contents
Blocked Support Email Replies
WHMCS may block email replies from being imported into existing support tickets for several reasons:
- The sender is unregistered.
- The sender is not a CC recipient.
- The sender is not associated with the support ticket's client account.
As of WHMCS 8.3, blocking only occurs if Allow Insecure Imports is disabled at Configuration > System Settings > General Settings in the Support tab. If this setting is disabled and blocking does occur, you can still view these replies and import them manually.
View and Import Email Replies
You can find and import email replies through two separate locations in the WHMCS Admin Area:
Support Tickets
To view and import blocked replies:
- Go to Support > Support Tickets.
- Click on the desired ticket.
- In the Blocked Replies message, click on the ticket ID and subject for the desired reply. The reply's sender, subject, status, contents, and other information will display. You will only see this message and its contents if there are email replies to import.
- Click Ignore Error and Import.
Repeat this process for any other listed email replies that you want to import.
Support Ticket Mail Import Log
You can also view and import replies in Support Ticket Mail Import Log at Configuration () > System Logs or, prior to WHMCS 8.0, Utilities > Logs.