Revision as of 19:16, 10 September 2016

We understand that the majority of companies already have a billing system in place to manage their hosting clients and are worried by the difficulties of switching to a new billing system. With that in mind, we provide the following guides and automation scripts in order to make importing easy.

Automated Import Scripts

The previous import scripts have been deprecated as of WHMCS 6.0 and are now replaced with our new ImportAssist addon that supports multiple billing systems to import from. For detailed information on obtaining and using ImportAssist, please refer to http://docs.whmcs.com/ImportAssist

Manual Client Entry

To manually import your clients and their hosting accounts, you should use the following steps.

1. Go to Clients > Add New Client
2. Fill out the clients details - the minimum required fields are First & Last Name, Email Address & Password
3. Click Add Client

Once the client has been added, you can proceed to add their hosting accounts. You do this as follows:

1. On the client summary page, click the "Add New Order" link in the Actions panel
2. The client will be preselected, so you should fill out the rest of the form - begin by choosing the payment gateway you want the client to pay with
3. Next, choose the product/service and billing cycle the client pays by
4. If the package comes with a domain, enter the users domain in the box provided. And if the domain is registered with you, you should select the "Register" option and choose any addons the user has for their domain.
5. Ensure both tick boxes for sending an order confirmation and generating an invoice are unchecked so the user is not emailed about the order you are adding
6. Finally, set the Order Status dropdown to Active and then click the submit button to add the order to WHMCS
7. You will now be shown the order screen summarising the details of the order you just added
8. Now as the final step, you must go into the products and/or domains page and set the correct next due date. To do this, from the order screen, click on the link in the Item column of the items ordered - this will take you straight to the details screen. From there, you can edit the next due payment date (and for hosting accounts select the correct server and enter the username for the account to allow suspensions & terminations to be performed by WHMCS)

Manual Domain Only Entry

To add a domain on it's own without a product, follow the steps below:

1. If you haven't already, create the client by navigating to Go to Clients > Add New Client.
2. On the client summary page, click the "Add New Order" link in the Actions panel
3. The client will be preselected, so you should fill out the rest of the form - begin by choosing the payment gateway you want the client to pay with
4. Leave the Product/Service dropdown menu set at None
5. Leave the Billing Cycle dropdown menu set at Monthly
6. Enter the domain in the Domain text field and select Register as the Domain Registration Option (even though you aren't intending to register it today)
7. Choose the number of years you next want the client to be invoiced for at the time of renewal and tick any addons the user has for their domain
8. Ensure both tick boxes for sending an order confirmation and generating an invoice are unchecked so the user is not emailed about the order you are adding
9. Finally, set the Order Status dropdown to Active and then click the submit button to add the order to WHMCS
10. You will now been shown the order screen summarising the details of the order you just added
11. Now as the final step, you must go to the domain's information page to enter the correct next due and expiry dates aswell as selecting the registrar the domain is registered with if using one of the built in registrars. To do this, from the order screen, click on the link in the Item column of the items ordered - this will take you straight to the details screen.

You have now finished adding your client. By following the steps above, your client will have not been notified that you've added them and will now be invoiced by WHMCS prior to the next due date for the items you have added to their account.

WHM/cPanel Import Script

The WHM Import Tool can be accessed using the Utilities menu. This will allow you to import all the domains from your existing cPanel/WHM servers. Instructions for use can be found on the separate CPanel/WHM Import page.