Difference between revisions of "Ticket Notifications"
From WHMCS Documentation
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* '''Ticket Watchers''' - Any admin user who has elected to watch a ticket via the admin interface | * '''Ticket Watchers''' - Any admin user who has elected to watch a ticket via the admin interface | ||
| − | * '''Department Members''' - Any admin user who has elected to receive ticket notifications for a given Support Ticket department | + | * '''Department Members''' - Any admin user who has elected to receive ticket notifications for a given Support Ticket department and has the Support Emails Admin Role assigned to their account |
* '''Assigned User''' - Any admin user a ticket is assigned or unassigned from | * '''Assigned User''' - Any admin user a ticket is assigned or unassigned from | ||
Revision as of 19:18, 24 March 2016
Actions affecting support tickets will trigger email notifications.
The following matrix defines who will be notified for each action.
| Action | Ticket Watchers | Department Members | Assigned User |
|---|---|---|---|
| Ticket Opened | |||
| Client Reply | |||
| Admin Reply | |||
| Admin Note | |||
| Change of Ticket Options | |||
| Change of Ticket Department | |||
| Ticket Assigned | |||
| Ticket Unassigned |
You will not receive an email notification for any changes you initiate yourself.
Definitions
- Ticket Watchers - Any admin user who has elected to watch a ticket via the admin interface
- Department Members - Any admin user who has elected to receive ticket notifications for a given Support Ticket department and has the Support Emails Admin Role assigned to their account
- Assigned User - Any admin user a ticket is assigned or unassigned from