Difference between revisions of "Ticket Notifications"
From WHMCS Documentation
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<table class="table table-bordered"> | <table class="table table-bordered"> | ||
| − | <tr><th>Action</th><th>Ticket Watchers</th><th>Department Members</th><th>Assigned User</th></tr> | + | <tr><th>Action</th><th class="text-center">Ticket Watchers</th><th class="text-center">Department Members</th><th class="text-center">Assigned User</th></tr> |
| − | <tr><td>Ticket Opened</td><td> | + | <tr><td>Ticket Opened</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td class="text-center"><span class="fa fa-check-circle"></span></td><td></td></tr> |
| − | <tr><td>Client Reply</td><td> | + | <tr><td>Client Reply</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td class="text-center"><span class="fa fa-check-circle"></span></td><td class="text-center"><span class="fa fa-check-circle"></span></td></tr> |
| − | <tr><td>Admin Reply</td><td> | + | <tr><td>Admin Reply</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td></td><td></td></tr> |
| − | <tr><td>Admin Note</td><td> | + | <tr><td>Admin Note</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td></td><td></td></tr> |
| − | <tr><td>Change of Ticket Options</td><td> | + | <tr><td>Change of Ticket Options</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td></td><td></td></tr> |
| − | <tr><td>Change of Ticket Department</td><td> | + | <tr><td>Change of Ticket Department</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td class="text-center"><span class="fa fa-check-circle"></span></td><td></td></tr> |
| − | <tr><td>Ticket Assigned</td><td> | + | <tr><td>Ticket Assigned</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td></td><td class="text-center"><span class="fa fa-check-circle"></span></td></tr> |
| − | <tr><td>Ticket Unassigned</td><td> | + | <tr><td>Ticket Unassigned</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td></td><td class="text-center"><span class="fa fa-check-circle"></span></td></tr> |
</table> | </table> | ||
Revision as of 15:50, 23 March 2016
Actions affecting support tickets will trigger email notifications.
The following matrix defines who will be notified for each action.
| Action | Ticket Watchers | Department Members | Assigned User |
|---|---|---|---|
| Ticket Opened | |||
| Client Reply | |||
| Admin Reply | |||
| Admin Note | |||
| Change of Ticket Options | |||
| Change of Ticket Department | |||
| Ticket Assigned | |||
| Ticket Unassigned |
You will not receive an email notification for any changes you initiate yourself.
Definitions
- Ticket Watchers - Any admin user who has elected to watch a ticket via the admin interface
- Department Members - Any admin user who has elected to receive ticket notifications for a given Support Ticket department
- Assigned User - Any admin user a ticket is assigned or unassigned from