Difference between revisions of "Ticket Notifications"
From WHMCS Documentation
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<tr><td>Ticket Unassigned</td><td>X</td><td></td><td>X</td></tr> | <tr><td>Ticket Unassigned</td><td>X</td><td></td><td>X</td></tr> | ||
</table> | </table> | ||
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| + | <div class="docs-alert-warning"><i class="fa fa-info-circle"></i> You will not receive an email notification for any changes you initiate yourself.</div> | ||
===Definitions=== | ===Definitions=== | ||
Revision as of 14:09, 23 March 2016
Actions affecting support tickets will trigger email notifications.
The following matrix defines who will be notified for each action.
| Action | Ticket Watchers | Department Members | Assigned User |
|---|---|---|---|
| Ticket Opened | X | X | |
| Client Reply | X | X | X |
| Admin Reply | X | ||
| Admin Note | X | ||
| Change of Ticket Options | X | ||
| Change of Ticket Department | X | X | |
| Ticket Assigned | X | X | |
| Ticket Unassigned | X | X |
You will not receive an email notification for any changes you initiate yourself.
Definitions
- Ticket Watchers - Any admin user who has elected to watch a ticket via the admin interface
- Department Members - Any admin user who has elected to receive ticket notifications for a given Support Ticket department
- Assigned User - Any admin user a ticket is assigned or unassigned from