Revision as of 09:16, 23 April 2008

There are two Plesk modules in WHMCS. "Plesk" and "Plesk Reseller". The latter is needed if you only have a reseller account on Plesk. The former is used when you have full admin access and can therefore create client accounts. Important to note you do not select the module based on what type of package you are trying to create.

Setting Up a Plesk Server

The following steps guide you through the process of setting up a server in WHMCS for Plesk Hosting Accounts.

1. Begin by going to Configuration > Manage Servers

2. Click Add New Server

3. Enter the server name, IP address, select the server type "plesk" if you have admin access or "pleskreseller" if you are only a plesk reseller, and enter the username and password as appropriate

4. Click Create Server to complete the process and add your new server

Setting Up a Plesk Package

To setup a package for your Plesk server, go to Configuration > Products/Services, proceed to the new product setup and enter the details such as name, pricing, etc... On the server settings tab you should do the following:

1. Set the Server Type to Plesk or Pleskreseller depending on what you used previously

2. Enter the Client Template and Domain Template names - these are setup directly in Plesk and allow you the full flexibility over client and domain permissions.

Common Problems

The client account is getting setup but the domain is not

This is usually due to the permissions of the domain template exceeding the server resources or containing something such as ColdFusion support when the server doesn't support it. You should always test your domain template works directly in Plesk after setting it up if it is a new setup.

I get a blank command error from WHMCS when it tries to setup an account

This happens when an account already exists for the user in Plesk. Plesk only allows a name to be used once "FirstName LastName" so if you try to add another order for a user with the same name which wasn't ordered through WHMCS originally (so WHMCS doesn't know about it) then it results in an error. As long as the original order was placed through WHMCS for that user, it should work fine.

With accounts created on my Plesk server from WHMCS the www. subdomain doesn't work

This happens due to the default DNS settings on a Plesk server and the requirement to tick a box when creating an account to enable it. To avoid that, simply follow the steps below.

1. Login to Plesk
2. Click "Server"
3. Click "DNS Settings"
4. Click "Add New Record"
5. Choose "CNAME" under record type
6. Enter "www" in "Enter Domain Name"
7. Enter "<domain>" in "Enter Canonical Name"
8. Hit OK to complete the changes