Revision as of 09:33, 23 March 2012

Supported Features

Configuring ResellerClub (v 4.5)

User Profile Menu

1. Login to the ResellerClub control panel (the url will be in the email you received when you signed up with them) and then go to User Profile > Manage Profile - the value you need to note is the Reseller ID.
2. Still in the ResellerClub control panel, go to Settings -> API and enter the IP address of the server where WHMCS is installed to authorize it for API access
3. Now, login to your WHMCS Administration Area
4. Go to Setup > Domain Registrars
5. Choose "Resellerclub" in the registrar dropdown menu and enter the Reseller ID noted above and password you set when you signed up.
6. Then click Save Changes

And that's it, WHMCS will now be able to communicate with your ResellerClub account to automate domain registration & management for your customers.

Configuring ResellerClub (v 4.4 and earlier)

ResellerClub have now discontinued their old SOAP API and so the module included with WHMCS version 4.4 or earlier will no longer function. In order to continue using ResellerClub it is necessary to upgrade to WHMCS version 4.5 or above in which the module has been updated to use their new HTTP API.

Demo Mode

To use the ResellerClub demo mode, it's not as simple as ticking the demo mode option in the configuration area. You must setup an account separately on the dedicated demo system they offer @ http://cp.onlyfordemo.net/servlet/ResellerSignupServlet?&validatenow=false

Next enter your demo account details under Setup > Domain Registrars > ResellerClub. With the Test Mode checkbox ticked you can now place domain registration orders in WHMCS, the domains will appear on your demo ResellerClub account but no domain will actually be registered and you will not be charged.

Expiry Date Syncronisation

WHMCS can sync the expiry dates of domains you have registered with ResellerClub. This is particularly useful for domain transfers where the expiry date cannot be calculated automatically. We recommend running the sync once per week. To do that, you need to setup a cron job to run the file modules/registrars/resellerclub/resellerclubsync.php using a command such as the one below.

php -q /home/username/public_html/modules/registrars/resellerclub/resellerclubsync.php

Common Problems

Connection Problems

• HTTP Error: Couldn't open socket connection to server: http://www.myorderbox.com/anacreon/servlet/APIv3
• Domain Registration Error - Unable to connect to Registry

These errors occur when the ResellerClub server is unreachable. They may be experiencing problems or it could be a local firewall blocking the connection.

CURL Error: 7 - couldn't connect to host

This error message indicates that you haven't yet allowed your servers IP to access your ResellerClub account via the API. You have to do this in the Settings > API section of the LogicBoxes control panel before you can use the integration.

The IP you need to authorize is typically the main shared IP of the server, usually most easily found from the IP your WHMCS license is assigned to, but if you're unsure or neither of those IPs work, then ResellerClub can assist and advise you of the IP they see your connection tests as coming from via a support ticket.

Invalid Password/Username, or your User account maybe Inactive or Suspended

This error response indicates that the login details you have entered in Setup > Domain Registrars for the Resellerclub module are incorrect or your account is suspended. A suspended account is less likely so make sure to check your configuration details first....

Telephone No. is invalid. Please note that only digits are allowed

You should only enter the phone number as it would be called from that country. No country codes should be entered.

An unknown fault occured - please contact support

This error occurs when the client's profile data contains characters other than a-z and 0-9. Any accents or other non-latin characters need to be replaced as the ResellerClub API won't accept them.

An unexpected error has occurred

This usually indicates that the login details are missing, please ensure these have been entered under Setup > Domain Registrars.

Further Help

For further help with ResellerClub accounts and management, refer to their knowledgebase @ http://freeaccount.myorderbox.com/kb/