Difference between revisions of "System Logs"
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* To empty your logs, go to '''Utilities > [[System Cleanup]]'''. | * To empty your logs, go to '''Utilities > [[System Cleanup]]'''. | ||
| − | * To configure the maximum number of system-related entries stored in the system logs, go to the ''[[General_Tab|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''. System-related entries display the '''System''' user and '''UserID 0'''. | + | * To configure the maximum number of system-related entries stored in the system logs, go to the '''[[General_Tab|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''. System-related entries display the '''System''' user and '''UserID 0'''. |
Revision as of 17:08, 27 January 2022
WHMCS logs all activity, admin logins, gateway communications, sent and received email communications, and domain lookups. This allows you to monitor and track all the activity taking place inside your WHMCS system.
You can view the system logs at Configuration () > System Logs.
- You can view logs for payment gateway transactions at Billing > Gateway Log.
- Prior to WHMCS 8.0, this was Utilities > Activity Log.
If you enable error logging, those errors will display here. However, we strongly recommend that you disable error logging unless you are actively troubleshooting an issue. You can configure error logging at Configuration () > System Settings > General Settings in the Other tab.
Contents
Activity Log
This records both system events and the actions and events for a single client from throughout WHMCS.
Admin Log
This records login sessions for admins, including login and logout times, IP addresses, and usernames.
Module Log
This records activity between WHMCS and third-party APIs or other module systems.
Email Message Log
This records all of the emails that WHMCS sends to clients except for Automated Password Reset, Client Email Address Verification, and Password Reset Validation emails.
You can disable logging of support ticket responses to this log at Configuration () > System Settings > General Settings in the Support tab.
Ticket Mail Import Log
This records all of the support ticket emails that WHMCS added to the support ticket system via email piping or email importing.
- For more information about error messages in this log and how to address them, see Email Piping and Email Importing.
- For more information about blocked, insecure, or failed ticket reply importing, see Blocked Support Email Replies.
View Log
Click View Log for a log entry to view the imported reply. This displays the same information that you see when you view the associated support ticket.
WHOIS Lookup Log
This logs the domains that clients search for from within the Client Area.
Log Accumulation
Over time, log records in your WHMCS system will accumulate. As the number of records increases, your database will become larger and you may notice a reduction in performance. WHMCS allows you to empty logs from within the Admin Area.
- To empty your logs, go to Utilities > System Cleanup.
- To configure the maximum number of system-related entries stored in the system logs, go to the General tab at Configuration () > System Settings > General Settings. System-related entries display the System user and UserID 0.