Revision as of 17:51, 17 December 2021

The SingleHop module allows for the management of dedicated servers provisioned through the Tandem Reseller Program via WHMCS. It represents a unique opportunity to automate server reselling tasks through a completely white label solution.

Supported Features

• Suspend Server
• Unsuspend Server
• Reboot Server
• View IP Addresses
• Viewing historical bandwidth usage

Installation

Note: This module has been depreciated following SingleHop's switch to the LEAP3 platform. It has been superseded by a
built in function within LEAP3, kindly contact SingleHop directly for more information on configuring WHMCS to interact with
the new platform.

This page remains for archive purposes only.

Setup/Configuration

The first step is to create a Tandem user account in your LEAP control panel:

1. Navigate to Leap > Tandem > Tandem Users and click Add New User.
2. Fill in the Name, Email and Password fields to create the new user.
3. Click Submit

Log in to WHMCS and create your server product as normal, the four basic steps are:

1. Begin by going to Configuration () > System Settings > Products/Services or, prior to WHMCS 8.0, Setup > Products/Services.
2. Click the Create a New Product link
3. Select VPS/Dedicated Server for the Product Type
4. Choose the appropriate product group and give the product a name, then click Continue >>

1. On the next screen that appears, all settings can be left at their defaults
2. Next move to the Module Settings tab and select the Singlehop module from the dropdown menu. Server Group should be left at None.
3. You will then see a screen like the one below where you should enter your LEAP Username and Password, the Tandem Username and Password you created above, and the API Key from the Accounts page in LEAP.

That's all there is to it. You can now work through the other tabs and enter the product description, pricing and other options as normal.

When a Server is Ordered

Automated provisioning is not possible via the API, so when a client orders a server you must in turn order the server via the LEAP control panel manually. Once the server is active you must give the Tandem user permission to manage it:

1. Go to Leap > Tandem > Tandem Users.
2. Select the user in the left-side pane.
3. Click Add Server Permissions.
4. Check the checkbox for the new server.
5. Click Apply Permissions.
6. In WHMCS, go to the client's Products/Services tab.
7. Select the dedicated server product.
8. Select the new server from the SingleHop Servers List menu.
9. Click Save Changes. The hostname and username will populate automatically.

Admin Area Management Options

The admin area allows for the suspension, unsuspension of the server as well as remote reboots. Finally the Get Server IP button displays a list of IPs assigned to the server. The server Hostname and Username will also be displayed in the respective fields for the product.

Client Area Management Options

The client area with this module provides clients with the ability to view their server username in real time along with historical bandwidth usage data.

Troubleshooting

API Error: Authentication Error

This error message next to SingleHop Servers List on the client's products/services tab means the details entered under Module Settings when you edit a product at Configuration () > System Settings > Products/Services or, prior to WHMCS 8.0, Setup > Products/Services are incorrect.

No Servers Listed

If no servers are listed in the SingleHop Servers List dropdown menu on the client's products/services tab, this indicates your Tandem User doesn't have permission for any servers. Refer to When a Server is Ordered.