Difference between revisions of "Ticket Notifications"

Revision as of 12:00, 26 April 2021

Actions affecting support tickets will trigger email notifications.

The following matrix defines who will be notified for each action.

</tr> </tr></tr></tr>

You will not receive an email notification for any changes you initiate yourself.

Ticket Watchers - Any admin user who has elected to watch a ticket via the admin interface
Department Members - Any admin user who has elected to receive ticket notifications for a given Support Ticket department and has the Support Emails Admin Role assigned to their account
Assigned User - Any admin user a ticket is assigned or unassigned from

@@ Line 4: / Line 4: @@
 <table class="table table-bordered">
-<tr><th>Action</th><th class="text-center">Ticket Watchers</th><th class="text-center">Department Members</th><th class="text-center">Flagged Admin</th></tr>
+<tr><th>Action</th><th class="text-center">Ticket Watchers</th><th class="text-center">Department Members</th><th class="text-center">Flagged Admin</th></tr><th class="text-center">Flagged Admin</th></tr>
+<tr><th> class="text-center">Owner</th></tr><th class="text-center">Users</th></tr><th class="text-center">Contacts</th></tr><th class="text-center">CC Recipients</th></tr>
 <tr><td>Ticket Opened</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td class="text-center"><span class="fa fa-check-circle"></span></td><td></td></tr>
 <tr><td>Client Reply</td><td class="text-center"><span class="fa fa-check-circle"></span></td><td class="text-center"><span class="fa fa-check-circle"></span></td><td class="text-center"><span class="fa fa-check-circle"></span></td></tr>