Difference between revisions of "Renewing Support and Updates"
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Owned Licenses were available for a one-time up-front purchase and included 12 months access to Support and Updates along with their initial purchase. | Owned Licenses were available for a one-time up-front purchase and included 12 months access to Support and Updates along with their initial purchase. | ||
| − | After the first year, Support and Updates subscription extensions | + | After the first year, Support and Updates subscription extensions were available for purchase until April 2021, after which owned license support was discontinued. |
==What does Support and Updates entitle me to?== | ==What does Support and Updates entitle me to?== | ||
| − | An active Support and Updates subscription entitles | + | An active Support and Updates subscription entitles owned license holders to the following: |
* The ability to download the WHMCS software | * The ability to download the WHMCS software | ||
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==Why should I renew?== | ==Why should I renew?== | ||
| − | We are constantly working to improve our software - stability and useability improvements, as well as adding new functionality. | + | We are constantly working to improve our software - stability and useability improvements, as well as adding new functionality. In addition, as third party API's and systems change and evolve, we continue to provide updates to our product to ensure it remains compatible with those systems. In order to benefit from these improvements, you will need an active monthly license. |
| − | ==How do I find out when my Support and Updates | + | ==How do I find out when my Support and Updates lapses?== |
| − | To view the current status and | + | To view the current status and end date of your Support and Updates subscription, login to our client area here https://www.whmcs.com/members/clientarea.php?action=products, select your owned license key from the list of licenses, and then the Support and Updates information will be displayed below the license key. |
| − | == | + | ==How do I access new software versions once lapsed?== |
| + | Accessing new software updates and technical support is a quick three step process: | ||
| − | + | #Purchase a new monthly license via: https://www.whmcs.com/pricing/ | |
| + | #Login to your WHMCS administration area and navigate to '''? > License Information''' | ||
| + | #Click the ''Change License Key'' button, enter your newly issued license key and click ''Change License Key''. | ||
| − | + | ==Can I continue using the software once my Support and Updates subscription expires?== | |
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| − | + | Yes. Owned licenses do not expire, even if the support and updates agreement has lapsed. You can still keep the license and even keep running and using our software at the current version for an unlimited number of client accounts. | |
| − | + | Access to downloads from our website, software updates, or contact our support teams will be restricted. | |
==What about Security Updates?== | ==What about Security Updates?== | ||
| − | Security related updates are provided free of charge to all license holders. | + | Security related updates are provided free of charge to all license holders. These do not require an active Support and Updates subscription and are available to download, install and run even should your Support and Updates subscription be expired. |
<div class="docs-alert-info">'''Please Note:''' [[Long Term Support]] policy rules do apply, and you can only run the versions up to and including the latest available minor version at the time your Support and Updates access expired.</div> | <div class="docs-alert-info">'''Please Note:''' [[Long Term Support]] policy rules do apply, and you can only run the versions up to and including the latest available minor version at the time your Support and Updates access expired.</div> | ||
Revision as of 15:09, 6 April 2021
Owned Licenses were available for a one-time up-front purchase and included 12 months access to Support and Updates along with their initial purchase.
After the first year, Support and Updates subscription extensions were available for purchase until April 2021, after which owned license support was discontinued.
Contents
What does Support and Updates entitle me to?
An active Support and Updates subscription entitles owned license holders to the following:
- The ability to download the WHMCS software
- Access to the latest software releases
- Access to our technical support team
Why should I renew?
We are constantly working to improve our software - stability and useability improvements, as well as adding new functionality. In addition, as third party API's and systems change and evolve, we continue to provide updates to our product to ensure it remains compatible with those systems. In order to benefit from these improvements, you will need an active monthly license.
How do I find out when my Support and Updates lapses?
To view the current status and end date of your Support and Updates subscription, login to our client area here https://www.whmcs.com/members/clientarea.php?action=products, select your owned license key from the list of licenses, and then the Support and Updates information will be displayed below the license key.
How do I access new software versions once lapsed?
Accessing new software updates and technical support is a quick three step process:
- Purchase a new monthly license via: https://www.whmcs.com/pricing/
- Login to your WHMCS administration area and navigate to ? > License Information
- Click the Change License Key button, enter your newly issued license key and click Change License Key.
Can I continue using the software once my Support and Updates subscription expires?
Yes. Owned licenses do not expire, even if the support and updates agreement has lapsed. You can still keep the license and even keep running and using our software at the current version for an unlimited number of client accounts.
Access to downloads from our website, software updates, or contact our support teams will be restricted.
What about Security Updates?
Security related updates are provided free of charge to all license holders. These do not require an active Support and Updates subscription and are available to download, install and run even should your Support and Updates subscription be expired.