Difference between revisions of "Provisioning Issues"
From WHMCS Documentation
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| − | This page provides | + | This page provides information about general errors that may occur with multiple modules. For troubleshooting and debugging instructions, see [[Auto Setup Issues]]. For specific errors relating to individual modules, see the Troubleshooting section of the corresponding [[Server_Modules|module's documentation page]]. |
===Hosting accounts aren't provisioned automatically=== | ===Hosting accounts aren't provisioned automatically=== | ||
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<html><a href="http://www.youtube.com/watch?v=Ug3wbYRpUgI" class="docs-video-tutorial"><em>Watch the video tutorial for this feature.</em><span> <img src="https://assets.whmcs.com/icons/youtube.png"> </span></a></html> | <html><a href="http://www.youtube.com/watch?v=Ug3wbYRpUgI" class="docs-video-tutorial"><em>Watch the video tutorial for this feature.</em><span> <img src="https://assets.whmcs.com/icons/youtube.png"> </span></a></html> | ||
| − | Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' ('''Utilities > Logs > Activity Log''' in WHMCS 7.x and earlier) at the time of account creation for any error messages | + | Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' ('''Utilities > Logs > Activity Log''' in WHMCS 7.x and earlier) at the time of account creation for any error messages. |
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===Server Command Error - Curl Error - Couldn't resolve host (6)=== | ===Server Command Error - Curl Error - Couldn't resolve host (6)=== | ||
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| − | + | This error indicates that the account doesn't have an associated server. | |
| − | + | Check for the following issues at the '''Servers''' tab while editing a product group at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services''': | |
| − | * | + | ** You have set the correct servers and that, if using a server group, '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Servers''' lists at least one server for that server group. |
| + | ** The module is the same module that you selected in the '''Module Settings''' tab for the individual products. | ||
===Server Command Error - Curl Error - Couldn't connect to host (7)=== | ===Server Command Error - Curl Error - Couldn't connect to host (7)=== | ||
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| + | This error indicates that a firewall on your server is blocking the connection. The port depends on the module in use: | ||
| + | |||
| + | * cPanel — <tt>2086</tt> and <tt>2087</tt> | ||
| + | * Plesk — <tt>8443</tt> | ||
| + | * DirectAdmin — <tt>2222</tt> | ||
| + | |||
| + | Leave these ports open for inbound and outbound connections on the WHMCS server and the remote server. For assistance, contact your hosting provider or system administrator. | ||
===Other Module Command/Registrar Error=== | ===Other Module Command/Registrar Error=== | ||
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| + | For steps to identify other module command or registrar command errors, see [[Troubleshooting Guide]]. | ||
===Required Product Module <nowiki>''</nowiki> Missing=== | ===Required Product Module <nowiki>''</nowiki> Missing=== | ||
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| − | If the module selection has intentionally been left at None, | + | This error message indicates that a module command was performed for a product without an assigned module. Go to the '''Module Settings''' tab for a product at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services''' to check the module setting. |
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| + | If the module selection has intentionally been left at ''None'', consider using the [[Auto Release]] module. This module lets WHMCS open a support ticket or create a to-do list entry when a module command is performed to notify you that manual action is required. | ||
===Allowed memory size of xxxxx bytes exhausted=== | ===Allowed memory size of xxxxx bytes exhausted=== | ||
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| − | + | An error message like "''Allowed memory size of xxxxx bytes exhausted (tried to allocate xxxx bytes)''" indicates that WHMCS has reached the maximum amount of memory in the <tt>memory_limit</tt> setting in your server's PHP configuration. Adjust this setting until the error is resolved. For assistance, contact your hosting provider or system administrator. | |
===Server Command Error - Curl Error - 28 connect() timed out=== | ===Server Command Error - Curl Error - 28 connect() timed out=== | ||
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| − | + | This error indicates that the attempted operation timed out. There are several common causes of this issue: | |
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| − | + | * The server is too busy dealing with other requests. | |
| + | * The server required more than 150 seconds to provision the account. | ||
| + | * The server's site IP address does not match the server details in WHMCS. | ||
| + | * The server doesn't exist. | ||
| − | * | + | In order to resolve this, make certain that: |
| − | * | + | |
| + | * Your firewalls aren't blocking requests from WHMCS. | ||
| + | * You have correctly configured SSL mode for the server at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Servers'''. | ||
===406 Not Acceptable=== | ===406 Not Acceptable=== | ||
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| − | + | A ''406 - Not Acceptable'' error usually is due to the server's <tt>mod_security</tt> rules blocking the query from WHMCS. | |
| − | + | To resolve this, check the <tt>mod_security</tt> log for the triggered rule and [https://github.com/SpiderLabs/ModSecurity/wiki/ModSecurity-Frequently-Asked-Questions-%28FAQ%29#how-do-i-whitelist-an-ip-address-so-it-can-pass-through-modsecurity|whitelist that rule]. If you do not have access to the server's <tt>mod_security</tt> log or to change the rule configuration, contact your server administrator or hosting provider. | |
Revision as of 18:07, 30 September 2021
This page provides information about general errors that may occur with multiple modules. For troubleshooting and debugging instructions, see Auto Setup Issues. For specific errors relating to individual modules, see the Troubleshooting section of the corresponding module's documentation page.
Contents
- 1 Hosting accounts aren't provisioned automatically
- 2 Server Command Error - Curl Error - Couldn't resolve host (6)
- 3 Server Command Error - Curl Error - Couldn't connect to host (7)
- 4 Other Module Command/Registrar Error
- 5 Required Product Module '' Missing
- 6 Allowed memory size of xxxxx bytes exhausted
- 7 Server Command Error - Curl Error - 28 connect() timed out
- 8 406 Not Acceptable
Hosting accounts aren't provisioned automatically
Watch the video tutorial for this feature. 
Review Configuration () > System Logs (Utilities > Logs > Activity Log in WHMCS 7.x and earlier) at the time of account creation for any error messages.
Server Command Error - Curl Error - Couldn't resolve host (6)
This error indicates that the account doesn't have an associated server.
Check for the following issues at the Servers tab while editing a product group at Configuration () > System Settings > Products/Services:
- You have set the correct servers and that, if using a server group, Configuration () > System Settings > Servers lists at least one server for that server group.
- The module is the same module that you selected in the Module Settings tab for the individual products.
Server Command Error - Curl Error - Couldn't connect to host (7)
This error indicates that a firewall on your server is blocking the connection. The port depends on the module in use:
- cPanel — 2086 and 2087
- Plesk — 8443
- DirectAdmin — 2222
Leave these ports open for inbound and outbound connections on the WHMCS server and the remote server. For assistance, contact your hosting provider or system administrator.
Other Module Command/Registrar Error
For steps to identify other module command or registrar command errors, see Troubleshooting Guide.
Required Product Module '' Missing
This error message indicates that a module command was performed for a product without an assigned module. Go to the Module Settings tab for a product at Configuration () > System Settings > Products/Services to check the module setting.
If the module selection has intentionally been left at None, consider using the Auto Release module. This module lets WHMCS open a support ticket or create a to-do list entry when a module command is performed to notify you that manual action is required.
Allowed memory size of xxxxx bytes exhausted
An error message like "Allowed memory size of xxxxx bytes exhausted (tried to allocate xxxx bytes)" indicates that WHMCS has reached the maximum amount of memory in the memory_limit setting in your server's PHP configuration. Adjust this setting until the error is resolved. For assistance, contact your hosting provider or system administrator.
Server Command Error - Curl Error - 28 connect() timed out
This error indicates that the attempted operation timed out. There are several common causes of this issue:
- The server is too busy dealing with other requests.
- The server required more than 150 seconds to provision the account.
- The server's site IP address does not match the server details in WHMCS.
- The server doesn't exist.
In order to resolve this, make certain that:
- Your firewalls aren't blocking requests from WHMCS.
- You have correctly configured SSL mode for the server at Configuration () > System Settings > Servers.
406 Not Acceptable
A 406 - Not Acceptable error usually is due to the server's mod_security rules blocking the query from WHMCS.
To resolve this, check the mod_security log for the triggered rule and that rule. If you do not have access to the server's mod_security log or to change the rule configuration, contact your server administrator or hosting provider.