Difference between revisions of "Support Tools"
From WHMCS Documentation
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| − | With | + | Build better customers relationship with the integrated support and ticket system. With everything in one central place, your team has quick and easy access and manage all aspects of a customers account with you, with direct access to view and manage services from the support interface. Below are some helpful links to set up your customer support suite. |
| − | * [[Support_Tickets#Departments| | + | * [[Support_Tickets#Departments|Getting Started with WHMCS Support Tickets]] |
| − | * [[ | + | * [[Support_Center#Knowledgebase|Provide self-help resources with the WHMCS Knowledgebase]] |
| − | * [[ | + | * [[Support_Center#Downloads|Give customers access to downloadable resources with WHMCS Downloads]] |
| − | + | * [[Support_Center#Announcements|Keep your customers informed of news with WHMCS Announcements]] | |
| − | + | * [[Network_Issues|Be proactive about network maintenance and issues with Network Status]] | |
| − | + | * [https://blog.whmcs.com/133547/how-to-measure-customer-support-satisfaction Collect feedback from your customers with Ticket Feedback Requests]] | |
| − | * [[Support_Center# | + | * [[Email_Piping|Make it easier to be reached by importing emails into the ticket system]] |
| − | * [[Network_Issues| | + | * [[Notifications|React faster by configuring live notifications via Slack]] |
| − | * [ | ||
| − | * [[ | ||
| − | * [[Notifications| | ||
Latest revision as of 15:10, 22 July 2019
Setup/Configuration
General Configuration | Payment Configuration | Products/Services Configuration
Support Configuration | System Configuration
General Configuration | Payment Configuration | Products/Services Configuration
Support Configuration | System Configuration
Build better customers relationship with the integrated support and ticket system. With everything in one central place, your team has quick and easy access and manage all aspects of a customers account with you, with direct access to view and manage services from the support interface. Below are some helpful links to set up your customer support suite.
- Getting Started with WHMCS Support Tickets
- Provide self-help resources with the WHMCS Knowledgebase
- Give customers access to downloadable resources with WHMCS Downloads
- Keep your customers informed of news with WHMCS Announcements
- Be proactive about network maintenance and issues with Network Status
- Collect feedback from your customers with Ticket Feedback Requests]
- Make it easier to be reached by importing emails into the ticket system
- React faster by configuring live notifications via Slack