Difference between revisions of "Support Tools"
From WHMCS Documentation
(Created page with "{{Setup/Configuration}} With WHMCS powerful billing features, common tasks such as generating invoices, chasing up late or failed payments, suspending services and reactivat...") |
|||
| Line 4: | Line 4: | ||
With WHMCS powerful billing features, common tasks such as generating invoices, chasing up late or failed payments, suspending services and reactivating delinquant accounts. Below are helpful links to help you put your billing in autopilot. | With WHMCS powerful billing features, common tasks such as generating invoices, chasing up late or failed payments, suspending services and reactivating delinquant accounts. Below are helpful links to help you put your billing in autopilot. | ||
| − | * [[ | + | * [[Support_Tickets#Departments|Configure the Support Ticket System]] |
* [[Email_Piping|Import emails support to the ticket system]] | * [[Email_Piping|Import emails support to the ticket system]] | ||
* [[Spam_Control|Control Spam Emails]] | * [[Spam_Control|Control Spam Emails]] | ||
| Line 10: | Line 10: | ||
* [[Support_Tickets#Predefined_Ticket_Replies|Set up Predefined Ticket Replies]] | * [[Support_Tickets#Predefined_Ticket_Replies|Set up Predefined Ticket Replies]] | ||
* [[Support_Ticket_Statuses|Create custom statuses for tickets]] | * [[Support_Ticket_Statuses|Create custom statuses for tickets]] | ||
| + | * [[Support_Center#Knowledgebase|Create a Knowledgebase]] | ||
* [[Network_Issues|Announce Maintenance via Network Issues]] | * [[Network_Issues|Announce Maintenance via Network Issues]] | ||
* [[Support_Center#Announcements|Share company news via Announcements]] | * [[Support_Center#Announcements|Share company news via Announcements]] | ||
* [[Support_Center#Downloads|Share files for clients to download]] | * [[Support_Center#Downloads|Share files for clients to download]] | ||
* [[Notifications|Receive live notifications via Slack]] | * [[Notifications|Receive live notifications via Slack]] | ||
Revision as of 14:47, 18 July 2019
Setup/Configuration
General Configuration | Payment Configuration | Products/Services Configuration
Support Configuration | System Configuration
General Configuration | Payment Configuration | Products/Services Configuration
Support Configuration | System Configuration
With WHMCS powerful billing features, common tasks such as generating invoices, chasing up late or failed payments, suspending services and reactivating delinquant accounts. Below are helpful links to help you put your billing in autopilot.
- Configure the Support Ticket System
- Import emails support to the ticket system
- Control Spam Emails
- Automatically escalate tickets
- Set up Predefined Ticket Replies
- Create custom statuses for tickets
- Create a Knowledgebase
- Announce Maintenance via Network Issues
- Share company news via Announcements
- Share files for clients to download
- Receive live notifications via Slack