Difference between revisions of "Troubleshooting Sign-In using Facebook"
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| − | + | ===Invalid details not saved. Please verify your details and try again.=== | |
You may receive the above error message when attempting to configure your Facebook API Credentials. It indicates that the values provided are not able to successfully authenticate with the Facebook API. | You may receive the above error message when attempting to configure your Facebook API Credentials. It indicates that the values provided are not able to successfully authenticate with the Facebook API. | ||
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If you receive this message, double check your API Key and Secret and try again. | If you receive this message, double check your API Key and Secret and try again. | ||
| − | + | ===Can't Load URL: The domain of this URL isn't included in the app's domains.=== | |
If you see a popup containing an error message as pictured below when attempting to Sign in using Facebook, this indicates that the URL configured within your Facebook App is no longer valid. | If you see a popup containing an error message as pictured below when attempting to Sign in using Facebook, this indicates that the URL configured within your Facebook App is no longer valid. | ||
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[[File:Facebook-url-error.png]] | [[File:Facebook-url-error.png]] | ||
| − | + | ===App Not Setup=== | |
If you see a popup containing an error message as below when attempting to Sign in using Facebook, this indicates that your app is still in development mode and needs to be set to public mode: | If you see a popup containing an error message as below when attempting to Sign in using Facebook, this indicates that your app is still in development mode and needs to be set to public mode: | ||
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Please refer to step 11 at [[Configuring Sign-In using Facebook]] for instructions regarding how to set your Facebook API App to public. | Please refer to step 11 at [[Configuring Sign-In using Facebook]] for instructions regarding how to set your Facebook API App to public. | ||
| + | |||
| + | ===Does my App require approval by Facebook?=== | ||
| + | From August 2018, access to some permissions and features of the Facebook API require review by the Facebook team. The WHMCS Sign-In Integration uses the following permissions: | ||
| + | |||
| + | #public_profile | ||
| + | #email | ||
| + | |||
| + | These permissions do not presently require approval for use. Therefore you can continue to use your Sign-in with Facebook app without submitting it for approval. | ||
Revision as of 13:53, 20 July 2018
Contents
Invalid details not saved. Please verify your details and try again.
You may receive the above error message when attempting to configure your Facebook API Credentials. It indicates that the values provided are not able to successfully authenticate with the Facebook API.
If you receive this message, double check your API Key and Secret and try again.
Can't Load URL: The domain of this URL isn't included in the app's domains.
If you see a popup containing an error message as pictured below when attempting to Sign in using Facebook, this indicates that the URL configured within your Facebook App is no longer valid.
Please refer to Configuring Sign-In using Facebook for instructions regarding how to set the URL for your Facebook API App.
App Not Setup
If you see a popup containing an error message as below when attempting to Sign in using Facebook, this indicates that your app is still in development mode and needs to be set to public mode:
App Note Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions.
Please refer to step 11 at Configuring Sign-In using Facebook for instructions regarding how to set your Facebook API App to public.
Does my App require approval by Facebook?
From August 2018, access to some permissions and features of the Facebook API require review by the Facebook team. The WHMCS Sign-In Integration uses the following permissions:
- public_profile
These permissions do not presently require approval for use. Therefore you can continue to use your Sign-in with Facebook app without submitting it for approval.