Difference between revisions of "Kayako"

Latest revision as of 19:50, 25 April 2022

Module Deprecated
This module is deprecated and is no longer distributed as of WHMCS version 8.0.

Kayako is a leading help desk software that offers advanced support tools.

Version 4

The LoginShare module for Kayako allows your clients to log in to Kayako using their WHMCS email address and password, without needing to re-register in Kayako.

Setting up LoginShare

To set up LoginShare:

Log in to your WHMCS Admin Area
Navigate to the Support tab at Configuration () > System Settings > General Settings or, prior to WHMCS 8.0, Setup > General Settings > Support.
Select Kayako in the Support Module menu to activate the module.
Log in to the administration area of your Kayako system.
Navigate to Settings > LoginShare.
Set Enable external authentication for users to Yes.
Set the LoginShare URL to the file at http://www.example.com/whmcs/modules/support/kayako/loginshare.php, replacing http://www.example.com/whmcs/ with the URL to your WHMCS installation.
Edit the group permissions to use LoginShare for that group at Templates - Groups.
Set Use LoginShare to authenticate users to Yes.
Update the links in the WHMCS Client Area and the header template files to point to the appropriate Kayako system files.

Third-Party Client Area Integration

There is also a full third-party Client Area integration. It is unsupported but is available for use. You can find out more details about it in Kayako's official addons directory.

Version 3

For Kayako version 3, there is a full Client Area integration that allows you to replace WHMCS's built-in support tools with the Kayako equivalents. This displays the Kayako content where the WHMCS support content would normally appear.

Setting Up Integration

You can find instructions to set up this integration in the /integrate/ folder of the Kayako SupportSuite or eSupport package. If this folder and its files are not present, contact Kayako support.

After you edit and upload the files in the readme file, you will need to activate the integration within WHMCS.

To do this:

Log in to the Admin Area.
Go to the Support tab at Configuration () > System Settings > General Settings or, prior to WHMCS 8.0, Setup > General Settings.
Select Kayako from the Support Module menu.

@@ Line 1: / Line 1: @@
-Kayako is the leading support suite software for businesses with multiple team members and teamwork/assignment requirements.  WHMCS now allows you to combine the best of billing with the best of support should your support needs outgrow that of the built in functionality.
+<div class="docs-alert-danger">
+<span class="title">Module Deprecated</span><br />
+This module is deprecated and is no longer distributed as of WHMCS version 8.0.
+</div>
-To install Kayako into WHMCS, simply take a look at the /integrate/ folder of your SupportSuite or eSupport package for the files and instructions.  If these files are not present you will need to contact Kayako support and they should be able to provide you with the files you need.
+Kayako is a leading help desk software that offers advanced support tools.
-Once you have edited and uploaded the files required by Kayako as instructed, to activate it within WHMCS, simply login to your admin area and go to General Settings > Support and choose Kayako from the Support Module dropdown menu.
+== Version 4 ==
+The LoginShare module for Kayako allows your clients to log in to Kayako using their WHMCS email address and password, without needing to re-register in Kayako.
+=== Setting up LoginShare ===
+To set up LoginShare:
+# Log in to your WHMCS Admin Area
+# Navigate to the '''[[Support_Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings > Support'''.
+# Select ''Kayako'' in the '''Support Module''' menu to activate the module.
+# Log in to the administration area of your Kayako system.
+# Navigate to '''Settings > LoginShare'''.
+# Set '''Enable external authentication for users''' to ''Yes''.
+# Set the LoginShare URL to the file at <tt><nowiki>http://www.example.com/whmcs/modules/support/kayako/loginshare.php</nowiki></tt>, replacing <tt><nowiki>http://www.example.com/whmcs/</nowiki></tt> with the URL to your WHMCS installation.
+# Edit the group permissions to use LoginShare for that group at '''Templates - Groups'''.
+# Set '''Use LoginShare to authenticate users''' to ''Yes''.
+# Update the links in the WHMCS Client Area and the header template files to point to the appropriate Kayako system files.
+=== Third-Party Client Area Integration ===
+There is also a full third-party Client Area integration. It is unsupported but is available for use. You can find out more details about it in Kayako's [http://forge.kayako.com/projects/aiso-whmcs-integration official addons directory].
+== Version 3 ==
+For Kayako version 3, there is a full Client Area integration that allows you to replace WHMCS's built-in support tools with the Kayako equivalents. This displays the Kayako content where the WHMCS support content would normally appear.
+=== Setting Up Integration ===
+You can find instructions to set up this integration in the <tt>/integrate/</tt> folder of the Kayako SupportSuite or eSupport package. If this folder and its files are not present, contact Kayako support.
+After you edit and upload the files in the <tt>readme</tt> file, you will need to activate the integration within WHMCS.
+To do this:
+# Log in to the Admin Area.
+# Go to the '''[[Support Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
+# Select '''Kayako''' from the '''Support Module''' menu.
+__NOTOC__

Documentation