Difference between revisions of "System Logs"
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WHMCS logs all activity, admin logins, gateway communications, sent and received email communications, and domain lookups. This allows you to monitor and track all the activity taking place inside your WHMCS system. | WHMCS logs all activity, admin logins, gateway communications, sent and received email communications, and domain lookups. This allows you to monitor and track all the activity taking place inside your WHMCS system. | ||
| − | You can view the system logs at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs'''. | + | You can view the system logs at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Activity Log'''. |
<div class="docs-alert-success"> | <div class="docs-alert-success"> | ||
| − | + | You can view logs for payment gateway transactions at '''Billing > [[Gateway Log]]'''. | |
| − | |||
</div> | </div> | ||
<div class="docs-alert-danger"> | <div class="docs-alert-danger"> | ||
| − | If you enable error logging, those errors will display here. However, we strongly recommend that you disable error logging unless you are actively troubleshooting an issue. You can configure error logging at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' | + | If you enable error logging, those errors will display here. However, we strongly recommend that you disable error logging unless you are actively troubleshooting an issue. You can configure error logging in the '''[[Other_Tab|Other]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''. |
</div> | </div> | ||
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This records activity between WHMCS and third-party APIs or other module systems. | This records activity between WHMCS and third-party APIs or other module systems. | ||
| + | |||
| + | For more information, see [[Troubleshooting Module Problems]]. | ||
== Email Message Log == | == Email Message Log == | ||
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This records all of the emails that WHMCS sends to clients except for '''Automated Password Reset''', '''Client Email Address Verification''', and '''Password Reset Validation''' emails. | This records all of the emails that WHMCS sends to clients except for '''Automated Password Reset''', '''Client Email Address Verification''', and '''Password Reset Validation''' emails. | ||
| − | You can disable logging of support ticket responses to this log at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' | + | You can disable logging of support ticket responses to this log in the '''[[Support_Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''. |
== Ticket Mail Import Log == | == Ticket Mail Import Log == | ||
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* To empty your logs, go to '''Utilities > [[System Cleanup]]'''. | * To empty your logs, go to '''Utilities > [[System Cleanup]]'''. | ||
| − | * To configure the maximum number of system-related entries stored in the system logs, go to the '''[[General_Tab|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''. | + | * To configure the maximum number of system-related entries stored in the system logs, go to the '''[[General_Tab|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''. |
Latest revision as of 18:30, 11 December 2023
WHMCS logs all activity, admin logins, gateway communications, sent and received email communications, and domain lookups. This allows you to monitor and track all the activity taking place inside your WHMCS system.
You can view the system logs at Configuration () > System Logs or, prior to WHMCS 8.0, Utilities > Activity Log.
You can view logs for payment gateway transactions at Billing > Gateway Log.
If you enable error logging, those errors will display here. However, we strongly recommend that you disable error logging unless you are actively troubleshooting an issue. You can configure error logging in the Other tab at Configuration () > System Settings > General Settings or, prior to WHMCS 8.0, Setup > General Settings.
Contents
Activity Log
This records both system events and the actions and events for a single client from throughout WHMCS.
Admin Log
This records login sessions for admins, including login and logout times, IP addresses, and usernames.
Module Log
This records activity between WHMCS and third-party APIs or other module systems.
For more information, see Troubleshooting Module Problems.
Email Message Log
This records all of the emails that WHMCS sends to clients except for Automated Password Reset, Client Email Address Verification, and Password Reset Validation emails.
You can disable logging of support ticket responses to this log in the Support tab at Configuration () > System Settings > General Settings or, prior to WHMCS 8.0, Setup > General Settings.
Ticket Mail Import Log
This records all of the support ticket emails that WHMCS added to the support ticket system via email piping or email importing.
- For more information about error messages in this log and how to address them, see Email Piping and Email Importing.
- For more information about blocked, insecure, or failed ticket reply importing, see Blocked Support Email Replies.
View Log
Click View Log for a log entry to view the imported reply. This displays the same information that you see when you view the associated support ticket.
WHOIS Lookup Log
This logs the domains that clients search for from within the Client Area.
Log Accumulation
Over time, log records in your WHMCS system will accumulate. As the number of records increases, your database will become larger and you may notice a reduction in performance. WHMCS allows you to empty logs from within the Admin Area.
- To empty your logs, go to Utilities > System Cleanup.
- To configure the maximum number of system-related entries stored in the system logs, go to the General tab at Configuration () > System Settings > General Settings or, prior to WHMCS 8.0, Setup > General Settings.