Difference between revisions of "Security Questions"

Latest revision as of 16:20, 15 June 2022

You can use security questions as an extra level of security when your clients contact you, in order to verify their identify. When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password. You will need to add security questions before your clients can use this feature.

You can access this feature at Configuration () > System Settings > Security Questions or, prior to WHMCS 8.0, Setup > Other > Security Questions.

For information on managing security questions as a client, see Client Area Security Questions.

Adding Questions

To add a new question, type in the available text box and click Save Changes. This will add the security question to the system.

The system prompts clients to choose and answer a security question when registering, modifying their account password, or requesting a new password.

Disabling Questions

To disable security questions, delete all of the questions that appear in the list.

You cannot delete security questions that are in use.

Removing A Users Security Question

We added users in WHMCS 8.0. For more information, see Users and Accounts.

You can remove an individual user's security question by disabling it. This will allow the user to set a new security question.

To remove (delete) an individual user's security question:

Log in to the Admin Area.
Visit Clients > Manage Users.
Locate the required user and click Manage User.
Set Disable Security Question to Yes
Click Save.

Example Questions

Below are some suggestions for security questions:

What was the house number and street name you lived in as a child?
What were the last four digits of your childhood telephone number?
What primary school did you attend?
In what town or city was your first full time job?
In what town or city did you meet your spouse or partner?
What is the middle name of your oldest child?
What are the last five digits of your driver's license number?
What is your grandmother's (on your mother's side) maiden name?
What is your spouse or partner's mother's maiden name?
In what town or city did your parents meet?
What time of the day were you born? (hh:mm)
What time of the day was your first child born? (hh:mm)

@@ Line 1: / Line 1: @@
-Security questions can be used as an extra level of security when your clients contact you in order to verify their identify. You can then prompt them for the answer to the question they selected.
+You can use security questions as an extra level of security when your clients contact you, in order to verify their identify. When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password. You will need to add security questions before your clients can use this feature.
-Also, when resetting their password from the client area, the client will be prompted to select their security question, and enter the answer before a new password will be generated.
+You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions''' or, prior to WHMCS 8.0, '''Setup > Other > Security Questions'''.
-You will need to add your security questions before your clients can use this feature.  To do that, go to '''Setup > Security Questions'''.  From here, you can see your existing security questions and how many clients are using them, add new questions, and delete any unused questions.
+<div class="docs-alert-info">
+For information on managing security questions as a client, see [[Client Area Security Questions]].
+</div>
-To add a new question, type in the available text box and press save changes. This will add the security question to the system.
+== Adding Questions ==
-Clients are prompted to choose and answer a security question when registering, modifying their account password or requesting a new password.
+To add a new question, type in the available text box and click '''Save Changes'''. This will add the security question to the system.
-You cannot delete Security Questions that are in use.
+The system prompts clients to choose and answer a security question when registering, modifying their account password, or requesting a new password.
+== Disabling Questions ==
+To disable security questions, delete all of the questions that appear in the list.
+You cannot delete security questions that are in use.
+==Removing A Users Security Question==
+<div class="docs-alert-info">
+We added users in WHMCS 8.0. For more information, see [[Users and Accounts]].
+</div>
+You can remove an individual user's security question by disabling it. This will allow the user to set a new security question.
+To remove (delete) an individual user's security question:
+# Log in to the [[Admin Area]].
+# Visit '''Clients > [[Manage Users]]'''.
+# Locate the required user and click '''Manage User'''.
+# Set '''Disable Security Question''' to ''Yes''
+# Click '''Save'''.
 ==Example Questions==
-Below are some suggestions for security questions you could use:
+Below are some suggestions for security questions:
 *What was the house number and street name you lived in as a child?
@@ Line 19: / Line 43: @@
 *What primary school did you attend?
 *In what town or city was your first full time job?
-*In what town or city did you meet your spouse/partner?
+*In what town or city did you meet your spouse or partner?
 *What is the middle name of your oldest child?
-*What are the last five digits of your driver's licence number?
+*What are the last five digits of your driver's license number?
 *What is your grandmother's (on your mother's side) maiden name?
 *What is your spouse or partner's mother's maiden name?
-*In what town or city did your mother and father meet?
+*In what town or city did your parents meet?
 *What time of the day were you born? (hh:mm)
 *What time of the day was your first child born? (hh:mm)

Documentation