Difference between revisions of "Network Issues"
From WHMCS Documentation
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| − | The | + | The Network Issues section is a dedicated area for you to make announcements to customers about current and scheduled or planned service-affecting issues. For example, these can include server outages, software updates, or planned maintenance. |
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| + | You can access this feature at '''Support > Network Issues'''. | ||
==Creating an Issue== | ==Creating an Issue== | ||
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To add a new issue: | To add a new issue: | ||
| − | # | + | # Click '''Add New'''. |
#Enter a title summarising the issue. | #Enter a title summarising the issue. | ||
| − | # | + | #Select the type of issue, which can be Server-related, System-related or Other. If the issue is Server-related, you need to choose the server in the corresponding menu. Otherwise, enter the affected item's details in the System/Other box. |
#Choose a priority and status for the new issue. Statuses consist of Reported, Investigating, In Progress, or Outage for current issues, Scheduled for future Issues, and Resolved for completed issues. | #Choose a priority and status for the new issue. Statuses consist of Reported, Investigating, In Progress, or Outage for current issues, Scheduled for future Issues, and Resolved for completed issues. | ||
| − | #Enter a description of the issue. | + | #Enter a description of the issue. This can include HTML formatting, so we provide a rich text editor. |
#Click the Save button. | #Click the Save button. | ||
==Updating an Issue== | ==Updating an Issue== | ||
| − | In some circumstances, you may need to make status updates during the course of the issue. To do this, locate the issue and click on the title to make changes to it. | + | In some circumstances, you may need to make status updates during the course of the issue. To do this, locate the issue and click on the title to make changes to it. From here, edit any of the fields you need to and then save the changes. |
Note: Issues appear in the client area in order of their last update, and so editing an issue will bring it back to the top of the list. | Note: Issues appear in the client area in order of their last update, and so editing an issue will bring it back to the top of the list. | ||
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==Closing an Issue== | ==Closing an Issue== | ||
| − | After an issue is | + | After an issue is done, you need to set it to closed. You can do this from the network issues listing in the admin area by clicking the Close link next to it. This will automatically set the end date to the current date and time and update the status to Resolved. |
==Allowing Public Access== | ==Allowing Public Access== | ||
| + | By default, the network issues section of the client area requires a user to log in before they can view it. | ||
| − | + | You can [[File:network_issue.png|thumb|Highlighted Network Issue]] remove this requirement and allow public access by deselecting '''Service Status Require Login''' in the '''[[Support Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''. | |
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Latest revision as of 19:13, 29 June 2022
The Network Issues section is a dedicated area for you to make announcements to customers about current and scheduled or planned service-affecting issues. For example, these can include server outages, software updates, or planned maintenance.
You can access this feature at Support > Network Issues.
Creating an Issue
To add a new issue:
- Click Add New.
- Enter a title summarising the issue.
- Select the type of issue, which can be Server-related, System-related or Other. If the issue is Server-related, you need to choose the server in the corresponding menu. Otherwise, enter the affected item's details in the System/Other box.
- Choose a priority and status for the new issue. Statuses consist of Reported, Investigating, In Progress, or Outage for current issues, Scheduled for future Issues, and Resolved for completed issues.
- Enter a description of the issue. This can include HTML formatting, so we provide a rich text editor.
- Click the Save button.
Updating an Issue
In some circumstances, you may need to make status updates during the course of the issue. To do this, locate the issue and click on the title to make changes to it. From here, edit any of the fields you need to and then save the changes.
Note: Issues appear in the client area in order of their last update, and so editing an issue will bring it back to the top of the list.
Closing an Issue
After an issue is done, you need to set it to closed. You can do this from the network issues listing in the admin area by clicking the Close link next to it. This will automatically set the end date to the current date and time and update the status to Resolved.
Allowing Public Access
By default, the network issues section of the client area requires a user to log in before they can view it.
You can remove this requirement and allow public access by deselecting Service Status Require Login in the Support tab at Configuration () > System Settings > General Settings or, prior to WHMCS 8.0, Setup > General Settings.