Difference between revisions of "Staff Mentions"
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| − | <div class="docs-alert-info"> | + | <div class="docs-alert-info"> |
| + | We added this feature in WHMCS 7.5. | ||
| + | </div> | ||
| − | Staff Mentions allow you to | + | Staff Mentions allow you to tag other administrative users and trigger an email notification to them to alert them to the note you added. |
| − | + | You can access this feature in admin notes in the '''[[Clients:Summary_Tab|Summary]]''' tab of the client profile and in [[Support Tickets|support ticket notes]]. | |
| − | + | ==How to Add Mentions== | |
| − | |||
| − | + | You can add a mention by entering <tt>@</tt> and then the admin's username (for example, <tt>@username</tt>). | |
| − | + | [[File:Staff-mentions.png]] | |
| − | + | When you type <tt>@</tt> while composing a client or ticket note, a list of the available admin users will appear (above). Continue typing to filter the list, select an admin, and press enter. | |
| − | + | == Notifications == | |
| − | + | After you save the client or support ticket note, the admin that you mentioned in the note will receive a notification email. | |
| − | <div class="docs-alert-info">A single note can contain multiple | + | <div class="docs-alert-info"> |
| + | A single note can contain multiple mentions. All admins that you mentioned in the note will receive a copy of the email notification. | ||
| + | </div> | ||
Latest revision as of 14:04, 5 May 2022
We added this feature in WHMCS 7.5.
Staff Mentions allow you to tag other administrative users and trigger an email notification to them to alert them to the note you added.
You can access this feature in admin notes in the Summary tab of the client profile and in support ticket notes.
How to Add Mentions
You can add a mention by entering @ and then the admin's username (for example, @username).
When you type @ while composing a client or ticket note, a list of the available admin users will appear (above). Continue typing to filter the list, select an admin, and press enter.
Notifications
After you save the client or support ticket note, the admin that you mentioned in the note will receive a notification email.
A single note can contain multiple mentions. All admins that you mentioned in the note will receive a copy of the email notification.